Dawlton Westerhuis
Jenison
Summary
Experienced and professional individual with a background in Salesforce, Work Point client management, team leadership, administrative accountability, and supply management. Successfully oversaw the management of over one million dollars' worth of equipment during military service. Solution-focused and effective communicator, quick to adapt to new roles and technologies to achieve positive outcomes. Decorated U.S. Army veteran motivated to apply comprehensive experience in training, technology, and drive to excel in any position.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Systems Analyst
CRCNA
12.2023 - Current
- Work with stakeholders across the organization to understand current and future needs related to data collection, data analysis, and business proces.
- Proficient in Workato, FormStack, FormAssembly, and Make.com
- Support end users in their pursuit of efficiency and effectiveness while not compromising the security of the systems
- Practice excellent listening skills (and questioning skills) so that the results of interactions with users is positive and productive
- Search for solutions that resolve end-user issues while increasing their ability to use technology as well as their satisfaction with it
- Work with users across the organization to facilitate the work that they do related to data collection, data analysis, and business process
- Analyze the use of and make adjustments to drop down lists and reports
- Demonstrate Salesforce.com functionality to users individually or with groups of users
- Provide/facilitate Salesforce.com training
- Develop business processes for use by others both in IT and for users (e.g
- Merge duplicate records in such a way that correct data is preserved)
- Be an active participant in both the SF Change Management Group and the SF User Group(s)
- Communicate with users regarding changes to the Salesforce.com environment
- Develop and test customizations to Salesforce database structure, process automation, and user interfaces to help users reach their goals more efficiently
- Investigate/evaluate the use of third party functionality as solutions to user needs where applicable
- Run and evaluate user tests to enhance usability and user experience of database systems
- Clarify user requests and prepare reports needed for business processes and decision making
- Create and maintain documentation related to database systems, business procedures, and information vital for the department
- Follow change/release management practices that include designing tests, assisting with the testing/quality control, implementation of the changes as well as documentation of both the QA/release management process and documentation for the users regarding the changes
- Investigate/evaluate the use of third party functionality as solutions to user needs where applicable
- Answer end user questions and troubleshoot complex issues as needed
- Maintain current Salesforce.com Administrator certification and seek education/certification in Salesforce.com, Force.com or other relevant technologies
Inventory Manager
ROYAL TRUCK AND TRAILER
09.2023 - 01.2024
- Use Netsuite and Salesforce to log and control all sales and inventory
- Create easy pathways for counter sales and ordering to more efficiently manage accountability and inventory of parts.
- Created and implemented an entire tracking system of parts with their part numbers, bin locations, and quantities.
Sales Manager
Kendall Electric
02.2023 - 10.2023
- I navigate salesforce to track all sales and customer interactions, while also be available for internal sales and marketing
Service Advocate II
Farmers Insurance Group
05.2022 - 02.2023
- I problem solve agent and customer problems with their policies
- Updating, canceling, and rewriting policies
- Wealth of knowledge in Salesforce and work point client, regularly using Microsoft applications such as, Word, Office, PowerPoint, and Excel.
Delivery Driver
All Phase Electric
03.2021 - 11.2021
- Deliver electrical supply to customers throughout the state
Purchasing Agent
Holland Home
08.2020 - 03.2021
- Purchased materials for projects and renovations
- Supply chain management, account/vendor management
Assistant Manager
Genuine Parts Company
06.2015 - 07.2020
- Wholesale account management, scheduling, proofreading, and supportive role for the store manager
- A lot of problem solving and thinking critically to achieve the company sales goals and team goals
- Helped with onboarding and initial job training for the new hires
Infantryman
U.S. Army
02.2012 - 05.2015
Education
High school diploma - undefined
Allendale High School
Allendale, MI01.2011
Skills
- Customer Service
- Training & Development
- Data Collection
- Documentation review
- Smartsheet
- Salesforce (3 years)
- ServiceNow (2 years)
- Team Management
- NetSuite
Certification
CPR Certification
Military Service
- Branch: US Army
- Service Country: United States
- Rank: Specialist
- February2012 to May2015
- Infantryman
Timeline
Business Systems Analyst
CRCNA
12.2023 - Current
Inventory Manager
ROYAL TRUCK AND TRAILER
09.2023 - 01.2024
Sales Manager
Kendall Electric
02.2023 - 10.2023
Service Advocate II
Farmers Insurance Group
05.2022 - 02.2023
Delivery Driver
All Phase Electric
03.2021 - 11.2021
Purchasing Agent
Holland Home
08.2020 - 03.2021
Assistant Manager
Genuine Parts Company
06.2015 - 07.2020
Infantryman
U.S. Army
02.2012 - 05.2015
High school diploma - undefined
Allendale High School
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