Open To Work
Dawn Alberino
Portland,CT
Summary
Dedicated IT Professional focused highly on collaboration, with a focus on implementing automated solutions in continuing support of broader business objectives.
Experienced with overseeing application environments, ensuring optimal performance and security. Utilizes expertise in system troubleshooting and maintenance to support business-critical operations. Strong understanding of application lifecycle management, delivering reliable and efficient solutions.
Overview
2027
2027
years of professional experience
Work History
Sr. Atlassian Administrator
O’Reilly Auto Parts
Springfield, MO (remote)
03.2020 - Current
- Led a successful migration of the total Atlassian Ecosystem from Data Center to Cloud
- Developer Operations & Build Coordination - Manage developer needs, maintaining developer focused applications (Artfactory, Jenkins, BitBucket)
- Managed application configuration and deployment for improved system performance.
- Provided technical support to end-users, resolving issues efficiently.
- Monitored application health and uptime, ensuring optimal user experience.
- Collaborated with cross-functional teams to implement software updates and enhancements.
- Developed documentation for application processes and troubleshooting guides.
- Trained staff on new applications and features, increasing overall proficiency.
- Led initiatives to streamline application management workflows, enhancing operational efficiency.
- Analyzed user feedback to identify trends and recommend improvements for applications.
- Served as a subject matter expert on assigned applications, offering guidance to both technical staff and end-users alike.
- Implemented automation solutions within applications to reduce manual workload for users without sacrificing accuracy or functionality.
- Governance Coordinator - coordinate and organize a clear process for oversight within Atlassian Ecosystems
- Cross functional work between our Application Administrative Team and the broader PMO Teams / Finance Coordinator
- Atlassian and Support Team Lead
- Developed a comprehensive training space for new admins for the Atlassian Team
- Ran Bi-Weekly meetings to keep a pulse check on the team itself
- Clarify anything needed and work to train the team for any new tasks
- Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments.
- Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
- Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
DevOps Engineer
Subway World Headquarters
05.2018 - 03.2020
- Work closely with project stakeholders to effectively communicate and architect solutions to meet the specific hardware and deployment needs of each project.
- Collaborate with project and business stakeholders to map out plan for system and application requirements to ultimately create a more secure environment by Optimize cost and project efficiency, reduce downtime, reduce risk to data and minimize security risk to protect applications (60+ deployed applications)
- Built out vPOS machines utilizing PowerShell and templates (Terraform, Puppet, Chef, Groovy Pipelines) to automate testing for high visibility applications
- Build and setup pipelines using Jenkins, Octopus Deploy, Azure, and AWS applications
- Implemented CI/CD pipelines using Jenkins to automate deployment processes.
- Collaborated with development teams to troubleshoot and resolve infrastructure issues.
- Conducted system upgrades and maintenance to enhance reliability and security measures.
- Mentored junior engineers on best practices in DevOps methodologies and tools.
- Streamlined incident response processes, minimizing downtime through effective communication strategies.
- Improved code deployment efficiency by automating processes with CI/CD pipelines.
DevOps
Reality Interactive
02.2017 - 05.2018
- Administrated full Atlassian (Data Center) suite: Jira, Confluence, Bitbucket
- Championed the adoption of DevOps principles across the organization, leading to more efficient workflows and improved collaboration between development and operations teams.
- Automate repetitive tasks, and identify what can be offloaded from project managers.
- Lead and ran the successful migration of GitLab to GitHub
- Standardized the testing structures for high-visibility projects for:
- Automating the development workflow with a focus on speed and needs tailored to the specific client.
- Work with developers and project managers to automate the code-pipeline with Jenkins, AWS, and Docker.
- Focused on creating user-oriented computing, creating stable and highly-usable environments for allowing quick spin up-and spin down of machines in AWS and EC2.
- Architect hardware for both internal systems and external B2B stakeholders, producing cloud solutions, analyzing business deficits and best solutions for a bespoke approach to B2C needs.
- Manage and maintain on-prem and data center based Linux Servers.
IT Associate
Conning Asset Management
02.2013 - 02.2017
- Collaborated on migration from Lotus Notes to Google G Suite
- Planned and contributed to roll-out of domestic and international office’s data centers, networking equipment, users desktops, servers, Cisco access points, Cisco Routers, Cisco Unity along with ongoing support.
Intern
Yale New Haven Health
New Haven, CT
2010 - 2010
- Facilitated resolution of high-level functional issues for physicians and hospital staff, ensuring alignment with cost management and mission objectives.
- Engineered and automated a HIPAA-compliant file system for critical last-minute projects, ensuring adherence to speed and confidentiality standards.
- Assisted in maintaining domain-based networks by setting up workstations and thin clients for network integration. Supported configuration of workstations and thin clients to connect to domain-based networks.
- Assisted in troubleshooting and resolving system issues under supervision.
- Supported daily operations by monitoring system performance and user activity.
Education
Computer Network Management - Computer Network Management
Branford Hall
Branford, CTSkills
- Python- Cloud Migrations, Management
- Groovy - Jenkinsfiles, Scriptrunner
- Powershell - Windows system tasks
- Jenkins - creating and maintaining pipelines, build jobs, troubleshooting
- Azure Devops - managing organizations, resources, access control
- Atlassian Products (both Cloud and Data Center): Jira, BitBucket, Confluence, Atlassian Suite, Rovo
- Teamwork and collaboration
- Goal-oriented mindset
- Multitasking and organization
- Interpersonal and social skills
- Flexible schedule
- Creativity and innovation
- Professionalism and etiquette
- Research and analysis
Timeline
Sr. Atlassian Administrator
O’Reilly Auto Parts
03.2020 - Current
DevOps Engineer
Subway World Headquarters
05.2018 - 03.2020
DevOps
Reality Interactive
02.2017 - 05.2018
IT Associate
Conning Asset Management
02.2013 - 02.2017
Intern
Yale New Haven Health
2010 - 2010
Computer Network Management - Computer Network Management
Branford Hall