DAWN ALZURAQI
Anna,TX
Summary
Revenue cycle and product line management leader with a background in client integration, requirements gathering, and workflow automation for hospital systems. Leads analysts, partners with IT and senior stakeholders, and uses data review, process mapping, and training to improve operational efficiency and support system-driven solutions.
Overview
2027
2027
years of professional experience
Work History
RCM - Product Line Manger
Conifer Health Solutions
Frisco, Texas
10.2015 - Current
- Client integration analysis of current state business processes and procedures
- Translate business and system requirements for multiple integration projects annually
- Design comprehensive workflow solutions for national hospital systems to include what will be 1.1 B in system driven automation of adjustments across client markets
- Evaluated data sets and monitored assigned processes to uncover opportunities for improvement, optimization, or automation
- Interfaced with business stakeholders, including IT analysts, middleware integration teams, and senior leaders to align project goals
- Create Project Requirement Specifications documentation, current and future state process maps, and job aids for client approval
- Facilitated client training on processes to promote effective utilization of Conifer Automated Collection System
- Managed a team of analysts outlining project expectations, providing developmental feedback and assisting in career growth
Operational Representative, Lead
Conifer Health Solutions
Frisco, Texas
03.2010 - 10.2015
- Patient Access/Payment Processing/AR/Credits Team lead of 3-5 team members
- Analyzed operational gaps for newly onboarded clients to identify areas for process improvement
- Facilitated onboarding training for new department staff
- Documented daily operational practice gaps to support requests for process enhancements and training
- Clarified data set needs for department analyst to facilitate report creation focused on team productivity
Groups Services Coordinator/Contracts
Tarrant Health Services
Fort Worth, Texas
- Reviewed practice contracts annually for renewal and open bid process, ensuring compliance and alignment with organizational goals.
- Annual bid proposals to Physician Board
- Monthly reporting of contracted cost savings
- Reviewed contract invoicing monthly to verify accuracy and facilitate appropriate client billing.
- Coordinated communication between vendors and group services to enhance operational efficiency.
- Quarterly review of physician practices to identify additional group services needs
- Practice training for laboratory services contract/billing
Education
Bachelor of Science - Bio Chemistry
University of Texas at Arlington
Arlington, TexasSkills
- Revenue Cycle Management
- Healthcare software
- Integration Strategy
- Operational Automation
- Process Documentation
- Process mapping techniques
- Data Visualization
- Data Presentation
- Database Management
- Agile Methodologies
- Lean Methodologies
- Project Scope Definition
- Stakeholder Analysis
- Client Onboarding
- Team Development
- Workforce Development
- Problem solving
- Detail orientation
Timeline
RCM - Product Line Manger
Conifer Health Solutions
10.2015 - Current
Operational Representative, Lead
Conifer Health Solutions
03.2010 - 10.2015
Groups Services Coordinator/Contracts
Tarrant Health Services
Bachelor of Science - Bio Chemistry
University of Texas at Arlington