Dawn Anderson
Chicago,IL
Summary
Accommodating Customer Support Specialist with a documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Field Inspector
The Best Claims solutions
Maricopa, AZ
11.2022 - 08.2024
- Inspect properties of various sizes and zoning after covered losses.
- Collaborated with public adjusters to collect inventory after a covered insurance loss.
- Create, edit, and submit content lists via Excel spreadsheets for insurance claim auditing.
- Took precise measurements using instruments and gauges.
Customer Service Representative
Virtual service agents llc
Atlanta, Georgia
02.2021 - 05.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Claims Resolution Specialist
Gallagher Bassett
Rolling Meadows, IL
08.2023 - 01.2024
- Reviewed, evaluated and processed incoming claims to determine eligibility for coverage based on policy provisions.
- Analyzed claim documents, such as medical records, bills and invoices, to ensure accuracy of information.
- Investigated and resolved customer inquiries related to the status of their claims.
- Collaborated with other departments to obtain additional information needed for claim resolution.
Education
Auto Claim Adjuster
Insurance Adjuster Now
Grand Prairie, TX09-2023
Insurance Claims Adjuster
Adjuster Pro
Phoenix, AZ11-2022
Loan Signing Agent
Loan Signing System
San Diego, CA09-2022
Notary Signing Agent
National Notary Association
Chatsworth, CA07-2022
Skills
- Documenting evidence
- Photography
- Preparing reports
- Customer Service
- Microsoft Excel expertise
- Data Entry
- GPS Routing Software
- Documentation skills
- Inspecting assets
- Inspecting properties
Certification
- All lines adjuster in twenty-nine states
- Customer service specialist.
- Loan signing agent
- Notary signing agent
Timeline
Claims Resolution Specialist
Gallagher Bassett
08.2023 - 01.2024
Field Inspector
The Best Claims solutions
11.2022 - 08.2024
Customer Service Representative
Virtual service agents llc
02.2021 - 05.2024
- All lines adjuster in twenty-nine states
- Customer service specialist.
- Loan signing agent
- Notary signing agent
Auto Claim Adjuster
Insurance Adjuster Now
Insurance Claims Adjuster
Adjuster Pro
Loan Signing Agent
Loan Signing System
Notary Signing Agent
National Notary Association
Similar Profiles
LATISA GILESLATISA GILES
Claims Supervisor at The Best Claims SolutionsClaims Supervisor at The Best Claims Solutions
Kimberly ParkerKimberly Parker
Claim Adjuster, California Casualty Insurance at The Best Claims SolutionsClaim Adjuster, California Casualty Insurance at The Best Claims Solutions
OLUYINKA ALUGOOLUYINKA ALUGO
Property Desk Adjuster at The Best Claims SolutionsProperty Desk Adjuster at The Best Claims Solutions