Summary
Overview
Work History
Education
Skills
Timeline
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Dawn Ayala

Lockhart,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Supervising Routing Manager

White Knight Pest Control
Buda, TX
02.2023 - Current
  • Managed a team of dispatchers responsible for assigning tasks to drivers according to established guidelines.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Monitored driver and laborer time and attendance to control costs and maintain safety standards.
  • Organized and scheduled drivers, trucks and helpers to successfully meet daily route requirements.
  • Planned and scheduled routes for drivers based on customer requirements, traffic conditions, and service due.
  • Monitored the performance of drivers and identified areas for improvement in order to increase efficiency.

Customer Service Manager (CSM)

White Knight Pest Control
Buda, TX
12.2021 - 02.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Customer Service Lead

White Knight Pest Control
Buda, TX
03.2021 - 02.2022
  • Handled customer inquiries and complaints in a professional manner.
  • Provided expertise on product knowledge, services, policies and procedures to customers.
  • Maintained accurate records of customer interactions and transactions.
  • Resolved escalated issues from team members or customers in an efficient manner.

Education

Bachelor of Science - Education

Texas A&M University - Kingsville
Kingsville, TX
05-1989

Skills

  • Performance Analysis
  • Scheduling Coordination
  • Staff Training
  • Schedule Management
  • Customer Consultation
  • Continuous Improvement

Timeline

Supervising Routing Manager

White Knight Pest Control
02.2023 - Current

Customer Service Manager (CSM)

White Knight Pest Control
12.2021 - 02.2023

Customer Service Lead

White Knight Pest Control
03.2021 - 02.2022

Bachelor of Science - Education

Texas A&M University - Kingsville

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Dawn Ayala