Dawn Batcho
St. Joseph
Summary
Dynamic, results-driven professional with a proven track record in delivering exceptional customer service, strong leadership abilities, and advanced computer proficiency. Recognized for outstanding organizational and communication skills, effectively fostering collaboration and driving team success. Eager to contribute to a forward-thinking company that values innovation and growth. Committed to leveraging diverse expertise to enhance operational efficiency and elevate customer satisfaction.
Overview
34
34
years of professional experience
Work History
Personal Stylist
Lee & Birch
10.2024 - 01.2026
- Assisted clients with selecting apparel, footwear and accessories to complement body style, fashion choice and overall appearance.
- Greeted customers and helped with product questions, selections, and purchases.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
International Documentation Specialist
LECO Corporation
09.2005 - 09.2023
- Responsible for processing and maintaining international orders, preparing export documents for air/ocean shipments, assist customers with problem resolution and prepare credit memos and commission requests.
- Issue return material authorizations, review contracts and letter’s of credit.
- Screen all export license applications against the Denied Persons List and Specially Designated Nationals & Blocked Persons List.
- Maintain all correspondences with the government on export issues. Process export license applications with the Bureau of Industry & Security.
- Primary Oracle trainer, including developing and updating processes for order management. Participate in meetings to discuss implementation concerns and possible resolutions to open issues.
- Work on special projects as they arise.
- Cross-trained and provided backup support for organizational leadership.
Talent Acquisition Coordinator
Whirlpool Corporation
10.2004 - 08.2005
- Systems Administrator for the applicant tracking system (Taleo). Responsibilities include setting up new users, resetting passwords, and providing technical assistance to users of the system. Enter new job postings and manage through the interview process. Run reports for analysis of recruiting department metrics.
- Provided interview candidates with logistics assistance for their on-site interviews at Whirlpool. Including setting up interview schedules, community tours, travel and providing any necessary documents required (such as employment application, consent forms, reimbursement form) during the interview process.
- Responsible for all human resource related updates to Whirlpool’s intranet web site.
- Direct support of Director of Global Talent Acquisition for calendar coordination, processing expense reports and making travel arrangements, both domestic and international.
- Responsible for office management including scheduling team meetings, department invoice management, executive regret communications, office equipment maintenance and office supplies inventory.
KitchenAid Logistics Account Rep
Whirlpool Corporation
01.2002 - 10.2004
- Responsible for order entry and logistics for several national accounts. Managed through close examination of open order status report, expediting orders as necessary.
- Provided support to 16 international accounts. Responsibilities included working with factory to expedite production and stock transfers, obtain pre-payment from customer (wire transfer, letters of credit), working with freight forwarders on all ocean/air shipments, providing all necessary documents for customs, releasing invoices and providing booking information.
- Researched and reconciled chargeback’s from customers.
- Provided customer support for the 800-line for KitchenAid portables.
Retail/National Account Representative
Whirpool Corporation
09.1996 - 01.2002
- Retail order entry, pricing and availability questions, administered pricing programs and problem resolution.
- Main contact for five Account Managers, including 80 dealers in Great Lakes region.
- Responsible for answering 100+ inbound calls on 800-line daily.
- Maintained communications with warehouses and trucking companies
- Participated on various departmental process improvement teams
- Webmaster for departmental web page.
- Trainer for 70+ co-workers on new order management system (SAP) prior to implementation. After implementation a key contact person for questions or issues.
HR Assistant
Whirpool Corporation
05.1995 - 09.1996
Administrative Assistant
Whirlpool Corporation
11.1991 - 05.1995
Education
BBA - Marketing, General Business
Western Michigan University
Kalamazoo, MI08.1990
Skills
- Microsoft Office (Word, Excel & PowerPoint)
- Expert in SAP and Oracle order management systems
- Retail and boutique fashion knowledge
- Client relationship building
- Documentation management
- Training and leadership
- Invoicing and shipping documentation
- Data entry documentation
- Legal administrative support
- Office management
- Project coordination
Philanthropic
Women's Service League - 8 years - Co- Chaired Charity Ball and Scholarship committees, Secretary 1 year, created website
Timeline
Personal Stylist
Lee & Birch
10.2024 - 01.2026
International Documentation Specialist
LECO Corporation
09.2005 - 09.2023
Talent Acquisition Coordinator
Whirlpool Corporation
10.2004 - 08.2005
KitchenAid Logistics Account Rep
Whirlpool Corporation
01.2002 - 10.2004
Retail/National Account Representative
Whirpool Corporation
09.1996 - 01.2002
HR Assistant
Whirpool Corporation
05.1995 - 09.1996
Administrative Assistant
Whirlpool Corporation
11.1991 - 05.1995
BBA - Marketing, General Business
Western Michigan University