Francesco Biondo
Staten Island,NY
Summary
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Personal Banker
Citibank
07.2018 - Current
- Manage a book of business consisting of 150+ consumer and small business clients with an average net worth of $150k - $200k.
- Cross-sell credit cards, loans and other bank products to both consumer and small business clients.
- Manager on duty- run branch huddles and set sales goals while branch manager is out of office
- Provides Medallion Signature Guarantee
- Basic understanding and knowledge of BSA, KYC and AML
- Experience in SARS and CTR reporting and reviews
- Expand customer relationship by maintaining a regular follow-up process with 15-20 calls per day.
- Assist branch manager with monthly operations and risk and control duties.
- Track account activity for compliance purposes in accordance with internal policies and government regulations.
- Collaborate effectively with other departments such as operations or sales teams to ensure efficient delivery of services.
- Meet deadlines by proactively managing individual and team tasks and streamlining processes.
Senior Teller
Citibank
09.2016 - 07.2018
- Responsible for the handling, processing and servicing of clients' branch transactions in a prompt, efficient, and accurate manner
Education
Bachelor of Science - Business Management
St. Francis College
Brooklyn, NY05.2016
Skills
- Client Acquisition and Retention
- Microsoft Office (Word, Excel & PowerPoint)
- Business and Consumer Credit
- Salesforce
- Operations Support
- Transaction review
- Risk and Control
- Team leadership
- Relationship Building
Certification
Notary Public-11/20/2025
Timeline
Senior Personal Banker
Citibank
07.2018 - Current
Senior Teller
Citibank
09.2016 - 07.2018
Bachelor of Science - Business Management
St. Francis College
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