Drive consistent customer and revenue growth with strong networking and prospecting skills. Proven ability to convert leads into customers, keep accounts serviced and maintain competitive sales numbers. Excellent relationship-building, communication and multitasking abilities.
Hi, I’m
Dawn Blackwell
Rock Hill,SC
Summary
Overview
25
years of professional experience
Work History
Reid Heating And Air Inc.Rock Hill, SC
Office Manager
03.2021 - 01.2023
Job overview
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained CRM database with customer updates and report generation.
Ingersoll Rand CorporationCharlotte, NC
Counter Sales Associate
05.2018 - 01.2021
Job overview
- Assist customers at counter and over phone to identify parts for Trane repairs and process warranties as needed up to 30 customers a day.
- Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review.
- Monitored multiple databases to keep track of all company inventory.
Ingersoll Rand CorporationCharlotte, NC
Inside Sales Specialist
03.2017 - 05.2018
Job overview
- Interact and assist area Trane dealers and territory managers to provide quotes, special pricing and order assistance as needed
- Cultivated and strengthened over 300 dealer customer relationships to drive revenue growth.
- Set up customer accounts in computer system with complete information.
- Gathered information on sales and service issues to provide effective resolutions.
- Used digital and telephone approaches to generate sales leads.
- Utilized mathematical skills calculating amounts, negotiating prices and providing contracts.
Reid Heating & AirRock Hill, SC
Customer Service Representative/Administrative Assistant
09.2007 - 02.2017
Job overview
- Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Oversaw office inventory and timely reordering of supplies.
- Oversaw daily functions.
- Elevated customer satisfaction ratings by resolving client and case issues efficiently.
- Scheduled appointments and maintained master calendar.
- Increased office organization by developing more efficient filing system and customer database protocols.
- Implemented new credit card payment system to support online orders.
- Liaised directly with customers to meet needs and maintain satisfaction.
Staffmark InvestmentsRock Hill, SC
Payroll / Direct Deposit Coordinator
03.2004 - 07.2007
Job overview
- Process Payroll, enter and maintain direct deposits.
Okuma AmericaCharlotte, NC
ISO Documentation Coordinator / Technical Writer
08.1997 - 12.2000
Job overview
- Maintained and controlled all ISO documents
- Created and maintained manuals for machines built using Framemaker , Adobe Illistrator, and Autocad
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content
- Organized material to research and complete writing tasks
Education
York Technical CollegeRock Hill
Associate of Applied Science from HVAC
2014
University Overview
York Technical College
Associate of Applied Science from Electronics Engineering / Computer Engineering
1997
University Overview
Skills
- Strong organizational skills
- Active listening skills
- Seasoned in conflict resolution
- Sharp problem solver
- Courteous demeanor
- Key relationship management
- Invoice processing
- Customer service expert
- Executive management support
- Multi-Task Management
- Prioritization
- Cheerful and energetic
- Salesforce CRM Software Efficiency
Accomplishments
Accomplishments
- Created new processes and systems for increasing customer service satisfaction.
- Increased maintenance contract customers by 33% over 3 year period.
- Maintained less than 5% attrition for assigned territories.
- Improved customer experiences by utilizing CRM processes
Availability
See my work availability
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Available
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Office Manager
Reid Heating And Air Inc.
03.2021 - 01.2023
Counter Sales Associate
Ingersoll Rand Corporation
05.2018 - 01.2021
Inside Sales Specialist
Ingersoll Rand Corporation
03.2017 - 05.2018
Customer Service Representative/Administrative Assistant
Reid Heating & Air
09.2007 - 02.2017
Payroll / Direct Deposit Coordinator
Staffmark Investments
03.2004 - 07.2007
ISO Documentation Coordinator / Technical Writer
Okuma America
08.1997 - 12.2000
York Technical College
Associate of Applied Science from HVAC
York Technical College
Associate of Applied Science from Electronics Engineering / Computer Engineering