Dawn Blay
Swartz Creek,USA
Summary
I am eager to join a reputable company that values excellence and professionalism. As a driven and dedicated professional, I bring a strong work ethic, flexibility, and exceptional interpersonal skills to the table. I excel in unsupervised settings and rapidly develop new expertise. With outstanding customer service skills and superior interpersonal and communication abilities, I effectively think critically and problem-solve. I am responsive to direction and quickly assimilate new procedures, processes, and services.
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Overview
26
26
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Ophthalmic technician
East Michigan Eye Center
Flint, MI
02.2024 - Current
- Performed diagnostic tests and assisted in patient care to ensure accurate ophthalmic assessments.
- Performed visual acuity tests, tonometry, refraction and other vision tests.
- Operated diagnostic instruments such as optical coherence tomography and fundus cameras.
- Prepared patients and administered basic eye exam tests.
- Collected data from visual field testing, retinal imaging, corneal topography.
- Obtained and recorded patient medical history and operated ophthalmic equipment.
- Educated patients about eye care needs and safety practices related to vision health issues.
- Administered eye drops to patients as directed by physician.
- Cleaned, sterilized, and maintained ophthalmic instruments according to established protocols.
- Educated patients on proper eye care and treatment options.
- Operated specialized ophthalmic equipment for accurate measurements.
- Prepared patients for diagnostic tests and procedures efficiently.
- Prepared patient charts prior to each visit including relevant past medical history.
- Provided assistance in the preparation of equipment for procedures.
- Observed pupils, visual acuteness and extra-ocular movements to check patient status.
- Conducted comprehensive patient histories, including visual acuity, lensometry, and keratometry measurements.
- Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Communicated with patients to obtain and document medical histories.
- Determined most appropriate tools and treatments for specific eye problems.
- Educated patients on eye health, including disease prevention and the importance of regular eye exams.
- Applied eye drops and medications as prescribed by the ophthalmologist.
- Prepared examination rooms, ensuring all necessary equipment and supplies were ready for use.
- Conducted pre- and post-operative care, providing patients with detailed instructions and follow-up.
Customer Service Representative Manager
SGI Heating and Cooling
Flint, MI
07.2022 - 01.2024
- Supervised daily operations of customer service team for heating and cooling services
- Provide fast, friendly, and fun customer service to both internal and external customers
- Answer incoming calls related to service, billing, and other departments.
- Schedule service/estimate appointments in a timely manner.
- Make outbound calls to book, confirm, and survey upcoming or completed appointments
- Manage & deescalate customer concerns and work to resolve them efficiently and effectively
- Answer questions and resolve issues related to past or future services or installs
- Resolved customer inquiries through effective communication and problem-solving skills.
- Collaborated with other departments within the organization to ensure optimal customer experience.
- Maintained up-to-date knowledge of all products, services, pricing plans, promotions, and product updates.
- Manage 12 sales representatives daily schedules.
- Manage 5 technicians daily schedules
- Coordinated staff schedules to ensure adequate coverage during peak periods.
- Fostered a positive team environment through regular meetings and feedback sessions
Ophthalmic Technician
Retina Associates of Michigan
Grand Blanc, MI
07.2021 - 08.2022
- Taking patient medical histories.
- Instructing patients about medications, tests and procedures.
- Performing vision and diagnostic tests.
- Assisting with patient procedures.
- Tonometry
- Measure pupil size and reactivity.
- Test and measure eye muscle function.
- Corneal thickness measurement
- Corneal curvature measurement
- Corneal topography
- Retinal nerve fiber layer measurement
- Retinal thickness and topography
- Fluorescein angiography
- A and B-scan ultrasonography
- Operated diagnostic instruments such as optical coherence tomography and fundus cameras.
- Administered eye drops to patients as directed by physician.
- Assisted ophthalmologists with patient examinations and surgeries.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face.
Assistant to optometrist
Heinsight Eyecare
Milford, MI
07.2020 - 07.2021
- Proficient in performing and uploading specialty testing including visual fields and fundus photo/OCT testing
- Pre-testing including auto refraction and keratometry.
- Roomed patients and obtained and recorded patient preliminary care histories.
- Monitored flow to keep clinic on time.
- General triage of possible eye emergencies: urgent vs emergency, next day vs call the Doctor.
- Assisted with patient procedures including ocular lavage
- Dilated patients and performed field tests, diabetes exams, and glaucoma testing.
Optician, Medical Technician, Front Office Manager
AT LINDEN FAMILY EYE CARE
Linden, MI
06.2018 - 06.2020
- Company Overview: Linden Family Eye care is not only for patients who had normal vision needs. They also work with low vision patients. Dr. Gerianne Mulanix is one of the very few low vision specialists in our area. Our patients diagnosis ranged anywhere from wet/dry AMD, diabetic retinopathy and glaucoma. It is here where I was taught about many different low vision devices.
- Proficient in performing and uploading specialty testing including visual fields and fundus photo/OCT testing
- Pre-testing including auto refraction and keratometry.
- Roomed patients and obtained and recorded patient preliminary care histories.
- Monitored flow to keep clinic on time.
- General triage of possible eye emergencies: urgent vs emergency, next day vs call the Doctor.
- Assisted with patient procedures including ocular lavage.
- Processed patients contact lens orders within Revolution and WVA.
- Measured pupillary distance and segment height for multifocal lenses.
- Adjusted glasses and perform eyeglass repairs, including nose pads replacement.
- Collected insurance information and recommended the options for patients.
- Assisted new contact lens wearers with contact lens insertion and removal.
- Prepared work orders for various optical laboratories.
- Dispensed completed spectacle orders.
- Helped patients with frame selection and the correct lens type for their prescription.
- Trouble shot basic refractive issues.
- Ordered and billed materials for labs, insurance and In-Office-Finishing.
- Knowledgeable of different lens treatments such as anti-reflective coating, UV blocking, Photo chromatic, tints and blue light blocking.
- Submitted exam vision only claims.
- Accurately priced contact lenses and spectacle orders including cash and vision care plans.
- Warmly and professionally communicated with patients and staff in-person and via phone, email, text or fax.
- Answered telephones and gave information to patients, took messages, or transferred calls to appropriate individuals.
- Scheduled new and established patients accurately and efficiently, using Revolution.
- Collected and applied payments to patients accounts, disburse funds from cash accounts, keep records of collections and disbursements, and ensure accounts are balanced.
- Communicated with primary and specialty care providers including obtaining and making referrals.
- Welcomed and directed patients entering the clinic to the correct area (scheduling, check-in, optical, etc.).
- General familiarity with common ocular & visual conditions, ability to explain general diagnoses to patients.
- Prepared daily flowsheet: Estimated copay, coinsurance, deductible for cash, vision and or medical exam.
- Estimated CL fitting price, need for I&R if new wearer, etc.
- Checked-in patients for exam, optical or special testing. Checked-out patients: Collected payments and make change appropriately for copays.
- Applied payment in Revolution accurately.
- Printed off paid invoice, receipt and any prescriptions (medical or optical) at patients request.
- Spoke with patients regarding their billing statements that they receive in the mail.
- Linden Family Eye care is not only for patients who had normal vision needs. They also work with low vision patients. Dr. Gerianne Mulanix is one of the very few low vision specialists in our area. Our patients diagnosis ranged anywhere from wet/dry AMD, diabetic retinopathy and glaucoma. It is here where I was taught about many different low vision devices.
Apparel Specialist
TARGET
Fenton, MI
10.2017 - 07.2018
- Generated an atmosphere of hospitality and flexibility with the guests
- Sold products being promoted and keep records of sales.
- Set up and arrange displays or demonstration areas to attract the attention of prospective customers, products being promoted and keep records of sales.
- Suggested specific product purchases to meet customers' needs.
- Stocked shelves with products.
- Dressed mannequins for displays.
- Developed ideas or plans for merchandise displays.
- Helped guests discover new looks Was able to learn and adapt to current technology needs.
- Interacted with guests on the sales floor to initiative to approach guests and share brand knowledge.
- Assisted as back up cashier when needed.
- Trained new employees in proper ordering and merchandising procedures.
- Established understanding of inventory and in store placement.
- Resolved customer inquiries and conflicts.
- Maintained loss prevention standards through awareness and guest service.
Executive Assistant
GENERAL GROWTH PROPERTIES
Chicago, IL
04.1999 - 05.2000
- Worked for the Sr. Vice President of leasing, who was in charge of more than 30 properties (malls) on the west coast.
- Set up and oversaw administrative policies and procedures for offices or organizations.
- Filed and retrieved corporate documents, records, and reports.
- Made travel arrangements for executives.
- Opened, sorted, and distributed incoming correspondence, including faxes and email.
- Prepared agendas and made arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
- Provided clerical support to other departments.
- Managed and maintain executives' schedules.
- Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
- Answered phone calls and direct calls to appropriate parties or take messages.
- Attended meetings and accurately recorded minutes.
Education
Associate of Applied Science -
Joliet Junior College
Joliet, IL 07.1997 - 12.1999
High school diploma -
Skills
- Guest Services
- Triage
- Medical Scheduling
- Personal Assistant Experience
- Front Desk
- Administrative Experience
- Office Management
- Medical Office Experience
- Medical Billing
- Loss Prevention
- EMR Systems
- Experience Administering Injections
- QuickBooks
- Patient Care
- Ophthalmology
- Customer service
- Sales
- Microsoft office
- Clerical experience
- Leadership
- Serving
- Merchandising
- Medical terminology
- Supervising experience
- Restaurant experience
- Bartending
Certification
CPR Certification, 06/01/22
Personal Information
Willing To Relocate: Anywhere
Timeline
Ophthalmic technician
East Michigan Eye Center
02.2024 - Current
Customer Service Representative Manager
SGI Heating and Cooling
07.2022 - 01.2024
Ophthalmic Technician
Retina Associates of Michigan
07.2021 - 08.2022
Assistant to optometrist
Heinsight Eyecare
07.2020 - 07.2021
Optician, Medical Technician, Front Office Manager
AT LINDEN FAMILY EYE CARE
06.2018 - 06.2020
Apparel Specialist
TARGET
10.2017 - 07.2018
Executive Assistant
GENERAL GROWTH PROPERTIES
04.1999 - 05.2000
Associate of Applied Science -
Joliet Junior College
07.1997 - 12.1999