Dawn Bragg
Cheektowaga,NY
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
31
31
years of professional experience
Work History
Cosmetologist
Do That Do Salon
276 Linwood Ave., Buffalo, New York 14209
06.1993 - 09.2024
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
Parent Partner
Peaceprints
1001 E. Delevan Avenue, Buffalo, New York 14215
12.2023 - 04.2024
- Implemented evidence-based practices to promote positive parenting skills that enhance child development outcomes.
- Organized family-centered events aimed at strengthening bonds between parents, children, and schools.
- Collaborated with multidisciplinary teams for comprehensive service planning and delivery.
- Evaluated program effectiveness using data-driven approaches to inform continuous improvement efforts.
- Helped parents developing coping skills and plans for routine and crisis situations.
Credible Messenger
Open Buffalo
1327 Jefferson Ave., Buffalo, New York 14208
09.2023 - 12.2023
- Improved student engagement by developing and implementing mentorship programs tailored to needs of at-risk youth.
- Enhanced communication skills among participants by leading group discussions and fostering dialogue.
- Boosted self-esteem for at risk youth through consistent support, encouragement, and positive reinforcement.
- Strengthened relationships between mentees and their families by facilitating family involvement in mentorship activities.
Resident Assistant
T.R.Y. Program Inc
228 Brinkman Ave., Buffalo, New York Like We14211
01.2015 - 07.2018
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Provided constructive feedback to help teens develop effective problem-solving skills and enhance their decision-making abilities.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
Education
Associate of Arts -
Bryant And Stratton College
Buffalo, NY05-2020
Skills
- Behavioral support
- Resourcefulness and creativity
- Confidentiality and privacy
- Patience and tolerance
- Documentation and record keeping
- Motivational skills
- Care coordination
- Case management
Timeline
Parent Partner
Peaceprints
12.2023 - 04.2024
Credible Messenger
Open Buffalo
09.2023 - 12.2023
Resident Assistant
T.R.Y. Program Inc
01.2015 - 07.2018
Cosmetologist
Do That Do Salon
06.1993 - 09.2024
Associate of Arts -
Bryant And Stratton College