Dawn Briggs

I am the owner and currently the only employee. I make custom wooden waslking sticks. Each walking stick is personally chosen by myself from several private locations up in the mountains in my local area. I am extremely picky when it comes to the pieces of wood i work on. The more twists and turns and knots the better I say. then rest of then process is the basic cleaning and prepping of each individual piece of wood. than it is just a lot of sanding and detail work, always ending with several coats of wood protectants. Final step is the same for each piece as well and that is crossing my fingers for a sale.

• Maintained work areas by cleaning and straightening for maximum productivity and safety.
• Worked fast to complete tasks and meet daily deadlines.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.

I was employed by a Private Client to assist with daily healthcare needs. These needs ranged from-

Wound Care

Assistance with Bathing

Accompanying and Transporting to Doctors and other Health Related Appts

Home Cleaning

Grocery S\hopping and Healthy Meal Prep

Daily Excersice Assistace

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.