Dawn Brooks
Summary
Dynamic and compassionate Program Manager with over 20 years of experience in social work and operations management. Expert in leading teams to achieve organizational goals, particularly in services for vulnerable populations. Adept at strategic planning, budget management, and staff development. Proven track record in enhancing operational efficiency by 30% and implementing effective treatment and care programs.
Overview
10
10
years of professional experience
Work History
Social Worker
Charter Healthcare
02.2022 - 11.2023
- Conducted over 100 comprehensive psychosocial evaluations and needs assessments, fostering effective treatment planning.
- Collaborated with medical teams to implement treatment plans for patients, enhancing patient care outcomes.
- Utilized advanced supportive, problem-solving, and crisis intervention techniques to counsel individuals and families, specializing in end-of-life care.
Project Manager
Hope Of The Valley
02.2020 - 01.2022
- Spearheaded program development, achieving 25% increase in operational efficiency through cross-departmental collaboration.
- Mentored and trained 15 team members on productivity strategies and policy updates, resulting in20% improvement in team performance.
- Developed and implemented innovative solutions to participant issues, enhancing participant satisfaction and program success.
Medical Social Worker
The Children's Clinic
06.2019 - 12.2020
- Collaborated with medical teams to tailor treatment plans for 75 patients, focusing on family involvement and patient-centered care.
- Coordinated and executed individualized discharge plans, ensuring smooth transition for 50 patients back into community and home environments.
Residential Case Manager
1736 Family Crisis Center
05.2014 - 11.2020
- Counseled and supported 200 individuals/families affected by psychiatric, medical, disabilities, and social problems.
- Led group therapy sessions and provided case management, contributing to improved well-being of 85% of clients.
Program Manager
First To Serve
06.2018 - 06.2019
- Utilized MS Excel and Office tools to create data presentations, aiding in informed decision-making and program assessment.
- Collaborated effectively with management, meeting demanding schedule targets through meticulous planning and organization.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Master of Science -
California State University - Long Beach
Long Beach, CA06.2013
Master of Arts -
University of Phoenix
Gardena, CA06.2008
Skills
- Teen Substance Abuse Training
- Social Justice
- Mood Disorders Knowledge
- Budgeting & Financial Oversight
- Strategic Planning & Implementation
- Staff Management & Development
- Contract Management
- Effective Communication (Verbal & Written)
- Mentoring & Training
- Advanced Problem-Solving Skills
Timeline
Social Worker
Charter Healthcare
02.2022 - 11.2023
Project Manager
Hope Of The Valley
02.2020 - 01.2022
Medical Social Worker
The Children's Clinic
06.2019 - 12.2020
Program Manager
First To Serve
06.2018 - 06.2019
Residential Case Manager
1736 Family Crisis Center
05.2014 - 11.2020
Master of Science -
California State University - Long Beach
Master of Arts -
University of Phoenix
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