Summary
Overview
Work History
Education
Skills
Timeline
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Dawn Brown

Cincinnati,OH

Summary

Dawn Brown has 15+ years of Quality Assurance experience (4 in Management and 5 in a Lead Role). She has strong project and personnel management skills, great communication and organization skills, and is very detail-oriented. She has managed in-house and on-shore/off-shore personnel (manual, automated and performance testers) across multiple projects, in multiple phases, with daily changes to priorities. She has established processes and procedures for multiple QA departments, estimated projects and developed test schedules and has a good knowledge of the SDLC and Agile methodology. She also has a strong technical background, which has led her to set up, configure and maintain her QA departments' testing environments.. Demonstrated success in gray, white and black box testing. Write and understand test cases, create test plans and identifying use cases. Comprehensive understanding of full software development lifecycle. Systematic professional well-versed in software development and testing protocols. Helps teams produce high-quality work by completing thorough quality assurance evaluations. Strong communicator and multitasker with organized, detail-oriented approach. Proficient in complex software deployments. Tech-savvy professional boasts experience reviewing features to locate problems with common functions. Conducts comprehensive independent analyses to identify hidden issues. Specializes in test software. Brings several years of related experience. Collaborates cross-functionally to support production of high-quality software packages. Seasoned software quality assurance analyst with a strong background in developing and implementing testing protocols to enhance product reliability and efficiency. Skilled in various testing methodologies, including automated and manual testing techniques, to identify bugs and ensure compliance with quality standards. Demonstrated ability to work collaboratively with development teams to facilitate smooth and effective software releases. Successfully reduced error rates and improved user satisfaction through comprehensive testing strategies and continuous improvement practices. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Engaging Quality Control Analyst with excellent collaboration and troubleshooting skills. Highly effective inw working with clients, peers and professionals. Experienced in inspections and mentoring others. Methodical professional in software quality assurance and testing, known for high productivity and efficient task completion. Specialize in automated testing tools, defect tracking systems, and test case management, ensuring thoroughness in identifying and solving issues. Excel at problem-solving, communication, and teamwork, utilizing these soft skills to collaborate effectively with developers and stakeholders for quality product delivery.

Overview

28
28
years of professional experience

Work History

Senior Consultant

Sogeti
Cincinnati, USA
12.2012 - Current
  • Lead a team of 20+ Off-shore testers and 1 on-shore tester
  • Manage end to end testing across multiple systems and multiple products for monthly releases including enhancements, system updates and production defect fixes
  • Guidewire (Residential and Recreational products), Embrace (Pet Health), Leasing Desk (Renter’s Insurance)
  • Ensure software quality and reliability
  • Manage release timelines with team capacity to meet deadlines
  • Work with Project Managers, Requirement Analysts, Developers and Configuration analysts to ensure a comprehensive testing plan and strategy
  • Coordinate testing efforts with the test team to ensure complete test coverage based on current requirements
  • Creating Requirement traceability Matrix
  • Writing manual and automated test cases with peer reviews
  • Executing manual and automated test cases
  • Logged defects and managed their resolution and re-testing process
  • Facilitated daily meetings with test team leads to maintain open communication among on and off-shore groups, address inquiries, review issues, and provide updates on release status
  • Execute daily reports to monitor testing progress
  • Create and disburse End-of-Release reporting to all managerial parties involved detailing the content, accomplishments, failures, and defects for the release for both manual and automated testing
  • Conducted in-depth lessons learned sessions six times a year to identify process and procedural improvements
  • These Lessons Learned are reviewed with all teams involved in the project -- Development, Requirements, Configuration, Deployment, and Environment
  • Meet weekly with project management, Development and Configuration to schedule release content in a timely manner within the team capacity
  • Ensure team is following documented standards and processes
  • Four years ago added rate automation testing to the test team to increase efficiency and improve quality for rate testing
  • Two years ago the team started using an automation process to create test cases, reducing the time to write a test case and increases the accuracy of the test cases
  • Last year the team started working on Playwright automation to automate the policy creation portion of the test cases. Once complete this will greatly reduce the time needed to execute a test case
  • Meet annually with project management to determine the head count for the following year based on projected workload
  • Www.us.sogeti.com
  • American Modern Insurance: Test Manager (2014-Present)
  • Dunnhumby: Test Manager (2012-2013)
  • Establish Processes and Procedures for the US based Product Team
  • Created Test Strategy, Test Plan, and Test Summary document templates
  • Established defect lifecycle detailing project team involvement
  • Configured and setup Microsoft Test Manager for test case repository, test case execution and reporting
  • Wrote the Test Strategy and Test Summary document and several Test Plan documents for the product
  • Participated in requirement reviews and project planning
  • Estimated various projects within the product and developed test schedules
  • Conducted training on Microsoft Test Manager for the Project Team
  • Worked with Development team to establish their Testing Processes, beyond unit testing (peer testing/verification)
  • Wrote test cases for the frontend (MicroStrategy and .Net) and the backend (Oracle and SQL scripting) testing in Test Manager that included Smoke Testing, Data Integrity, Analytical, System, Security, User interface, Integration, Internationalization/Localization and Compatibility of Components
  • Researched automation and performance testing tools and chose the tool (Integrity Manager) appropriate for the first release
  • Used JIRA for defect tracking and requirements repository
  • Wrote Reports for Requirement Coverage, Test Coverage and Defect Tracking; stored in TFS

Quality Assurance Manager

Streamline Health Corp.
07.2006 - 10.2012
  • Manage in-house QA personnel and consultants (on-shore and off-shore), consisting of manual testers, automation testers and performance/load testers
  • Conducted interviews, assigned work, reviewed performance, managed discipline to enhance team effectiveness.
  • Setup/Configure and maintain QA testing environments
  • Installation and configuration
  • .Net Framework, Oracle 10g and 11g, Oracle client 11g, MSMQ, Web Server (IIS), Services
  • Develop and implement Processes and Procedures for: QA Life Cycle, Test Case naming conventions, Test Case content, Test case Execution, Defect contents, New functionality testing, Regression Testing
  • Implement Constant use of HP's Quality Center for all projects
  • Cross train team members on all projects
  • Develop and conduct a training plan for new employees
  • Reviewed and proofread client documentation for accuracy and clarity
  • User guides, Installation Guides, Courseware, and Online-Help
  • Managed multiple projects in multiple phases, with daily changes to priorities
  • Design, Development, Testing, Beta, ‘Go-Live’, Hot Fixes, Service Packs.
  • Estimate projects for all QA tasks (requirements reviews, test planning, test case writing, New functionality testing, regression testing, defect writing and re-testing) and establish project testing schedules.
  • Report to management project statuses and issues, through project meetings, email and oral communication
  • Distribute weekly work assignments to QA Team to meet project goals
  • Review requirements, participate in requirement reviews and work with Product/Project Managers to finalize realistic and beneficial requirements.
  • Review Test Plans and Test Cases (manual, automated, and performance) to validate project requirements are fully covered
  • Create Acceptance Test Sets for Projects
  • Attend Turn-Over Meetings before the delivery of a QA Release to verify functionality planned is functionality delivered to verify functionality matches requirements and scheduled testing effort
  • Integration testing with other Healthcare software and with vendor software
  • Monitor the defect repository to verify defects are being investigated and worked and conduct weekly defect review meetings with QA, development and project management staff
  • Troubleshoot errors/problems/issues encountered in QA, at Beta Sites and from Support and Implementation
  • Investigating error messages, log file information (server and client), debug information
  • Access Client environments to investigate
  • Write Test Plans and Test Summaries
  • Create/Execute test cases that fully verify all contents of the requirements
  • Write defects for issues with complete re-create steps
  • Worked with Requirements and Tasks in Target Process

Software Test Specialist

Cincinnati Financial Corp.
01.2002 - 06.2006
  • Testing software that is written in Visual Basic or Java, using DB2 database, on a Windows operating system
  • Execute Manual and Automated Test Cases; Conduct Ad Hoc Testing
  • Create Test Cases and Test Procedures based on documented software requirements using Mercury Test Director – Conduct reviews on team members’ test cases and procedures to insure validity and proper structure
  • Document defects using Mercury Test Director and Review all team members’ defects to verify all necessary details are included; Work with Developers and Requirement Analysts to resolve defects
  • Testing Documentation
  • Write Test Plans and create Project Schedules using Microsoft Project; Write Test Results Documents
  • Prepare documented test status reports
  • Create and Review Test Case Surveys (TCS) and Requirements Traceability Matrices (RTM) – Conduct peer reviews of both
  • Test Automation
  • Write and debug test scripts using Mercury WinRunner and Quick Test Professional (QTP)
  • Execute Automated test cases using WinRunner and QTP
  • Train team members to use WinRunner and QTP
  • Review Software Requirements with project team to provide feedback regarding testing
  • Participate in Project status meetings – Keeping communication lines open between test team, development and management
  • Mentor all new team members on team’s standards and procedures and current applications under test
  • Knowledge of the Rational Unified Process (RUP), SQL, and Software Development Lifecycle (SDLC)

Quality Assurance Analyst

Jenzabar, Inc.
05.1998 - 12.2001
  • Ensure adherence to product design and defined standards by conducting rigorous testing of software
  • Provide feedback to development staff regarding any tested product that fails to meet specifications or to suggest possible enhancements and/or changes
  • Provide assistance to Implementation, Education Services, and Support Services
  • Manage the installation/implementation process for beta sites to ensure all problems are recorded, resolved, and the correction is incorporated into the product
  • Deploy software product releases to HP-UX and IBM-AIX platforms
  • Create and execute test cases for C and Visual Basic programs with an Informix database on a UNIX, Windows 95, Windows 98, and Windows NT operating system

Education

BS - Computer Science

Wilmington College

Graduate Courses - Computer Science

University of Dayton

Skills

Guidewire

Team Leadership

Time Management

Defect Management

Resource/Capacity Management

Manage Off-shore Teams

Azure Dev-Ops

  • Specialty Insurance

P&C Insurance

Agile/SCRUM

  • Waterfall
  • QA Processes and Procedures
  • QA Process Improvement
  • SDLC
  • Systems Integration
  • QA Documentation and Templates
  • HP Quality Center
  • Microsoft Test Manager
  • SharePoint
  • Microsoft Project
  • Microsoft Office

Timeline

Senior Consultant

Sogeti
12.2012 - Current

Quality Assurance Manager

Streamline Health Corp.
07.2006 - 10.2012

Software Test Specialist

Cincinnati Financial Corp.
01.2002 - 06.2006

Quality Assurance Analyst

Jenzabar, Inc.
05.1998 - 12.2001

BS - Computer Science

Wilmington College

Graduate Courses - Computer Science

University of Dayton
Dawn Brown