LAMAR PFEIFFER
Colorado Springs,USA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
Work History
Senior Consultant
Intercontinental Exchange (ICE)
Colorado Springs, CO
01.2025 - Current
- Serves as liaison between end-users and the information technology organization consultants during IT and technology consulting projects.
- Devises and/or modifies processes and procedures to achieve greater efficiencies and to solve the most complex business process problems related to computer equipment capacity and limitations, operating time, and form of desired results.
- Conducts a variety of tests such as system, integration, readiness, and acceptance tests. Conducts tests using client data to be certain client needs will be met.
- Influences clients, business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.
- Expertly researches and documents client needs, technology, or regulations related to system design, enhancement, acquiring hardware or software that will impact multiple platforms and/or applications.
- Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc. Also analyzes system impacts to other systems and procedures. Provides recommendations on best practices and changes in technology accordingly.
Escrow Product Consultant III
Black Knight Inc.
Colorado Springs, CO
03.2021 - 01.2025
- Provide 1st line MSP support for a wide variety of issues related to system releases, and testing. Ensuring all issues are dealt with promptly or otherwise routed to the correct internal resource.
- Involved in several consulting projects which use the company’s optimization of MSP, including interest on escrow, escrow projections at loan boarding, letter mapping, PMI, and MIP.
- Maintained a strong working knowledge of MSP and the systems supported by the clients by keeping current with all documentation and system enhancements.
- Support in a variety of tests using client data along with system integration readiness and acceptance testing.
MSP System Support Analyst
FirstBank
Lakewood, CO
04.2019 - 03.2021
- Worked closely with Loan Operation departments to help develop/improve daily functions, procedures, and conversion issues to reduce manual data input allowing information to flow from loan boarding to the Mortgage System Platform.
- Work with programmers and software developers to test possible updates, improvements, and/or solutions for the business side of the bank and relaying results to upper management.
- Collaborate with internal business partners and existing resources to develop a solid understanding of our business procedures and operations.
- Develop solutions and updated business rules for numerous Escrow stamen issues while adhering to strict Federal and State guidelines.
Mortgage Lending Business Analyst II
Branch Banking & Trust
Greenville, SC
08.2017 - 04.2019
- Support the day-to-day needs of Mortgage Lending by providing data analysis, project deliverables, risk management, and operational needs to achieve strategic process improvement objectives.
- Perform root cause analysis of Audit findings and trends using statistics, modeling, process documentation, and profitability analysis.
- Determine and recommend the most appropriate response to identified complex problems, associated risk, and trending audit findings, by assessing impact and prioritization.
Research/Remediation Analyst III
Wells Fargo
Ft. Mill, SC
02.2016 - 08.2017
- Managed a pipeline of over 250 contested cases while acting as a senior litigator and liaison between Wells Fargo and retained outside counsel.
- Research filed pleadings to identify root causes for each individual contested case and identify risk factors by examining state-specific laws, potential RESPA violations, investor, and mortgage insurance guidelines to determine the best plan of action including but not limited to settlement options and authority.
- Advise management from loss mitigation, mediations, property preservation, and outside counsel of my findings based on the aforementioned research to determine the most cost-efficient settlement on each individual case.
Education
Business Administration - Finance
University of North Carolina at Wilmington/Cameron School of Business
Wilmington, NC01-2002
Certification of Completion - Real Estate
Laney School of Real Estate
Wilmington, NC01-2002
Skills
- Skilled in utilizing Microsoft Office tools
- Proficient in complex Excel data analysis
- Experienced with OneNote collaboration tools
- Experienced in PeopleSoft
- Skilled in MSP (Mortgage Servicing Platform
- Fundamental SQL proficiency
- Black Knight TSO optimization
- Strategic organizational management
- Passport
- Claims management
- Task Tracker
- Azure/Dev Ops
- COBOL Language
- Software implementation
- Enterprise architecture
- Information security
- Data analytics
Accomplishments
- Handpicked to provide strategic and professional expertise to the second largest bank in the nation with the aim of improving services and integration of MSP.
- Earned multiple achievement awards at Wells Fargo.
- Multiple DRACO awards with Black Knight/ICE.
- Led ISO 2001 audit team (16 team members), performed weekly audits to ensure 100% ISO compliance.
- Successfully helped FirstBank with multiple MSP enhancement installments including Task Tracker, EDI functionality, Passport training and Tran functionality.
Timeline
Senior Consultant
Intercontinental Exchange (ICE)
01.2025 - Current
Escrow Product Consultant III
Black Knight Inc.
03.2021 - 01.2025
MSP System Support Analyst
FirstBank
04.2019 - 03.2021
Mortgage Lending Business Analyst II
Branch Banking & Trust
08.2017 - 04.2019
Research/Remediation Analyst III
Wells Fargo
02.2016 - 08.2017
Certification of Completion - Real Estate
Laney School of Real Estate
Business Administration - Finance
University of North Carolina at Wilmington/Cameron School of Business