- Outdoor Recreation
- Horseback Riding
- Volunteering
Dawn Burzee
Kissimmee,FL
Summary
Dynamic sales professional with a proven track record at Travel and Leisure, excelling in client engagement and solution-oriented sales techniques. Skilled in persuasive communication and team leadership, consistently exceeding quotas and enhancing customer satisfaction. Expertise in upselling and cross-selling, driving significant revenue growth through tailored product recommendations.
Overview
8
8
years of professional experience
Work History
Sales Representative
Travel and Leisure
03.2025 - 10.2025
- Managed customer inquiries and provided timely support to enhance satisfaction.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
Inbound Sales Representative
Pro Vacation Grouop LLC
11.2019 - 02.2025
- Increased customer engagement through personalized communication and tailored vacation packages.
- Developed and maintained relationships with prospects, enhancing customer loyalty and retention rates.
- Trained new representatives on product offerings and effective sales techniques, fostering team productivity.
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
Customer Service Manager
Health Advisors
01.2018 - 09.2019
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Education
No Degree - Hospitality And Tourism Management
Valencia College
Orlando, FLSkills
- Client engagement techniques
- Solution-oriented sales techniques
- Data-driven sales forecasting
- Sales growth strategies
- Team leadership
- Conflict resolution
- Training and development
- Client needs assessment
- Persuasive communication
- Negotiation skills
- Time management
- Sales expertise
- Product and service knowledge
- Sales closing
- Upselling and cross selling
Interests
Timeline
Sales Representative
Travel and Leisure
03.2025 - 10.2025
Inbound Sales Representative
Pro Vacation Grouop LLC
11.2019 - 02.2025
Customer Service Manager
Health Advisors
01.2018 - 09.2019
No Degree - Hospitality And Tourism Management
Valencia College