Dawn Cain
Dunnellon
Summary
Dedicated professional with a proven track record in customer service and support. Skilled in conflict resolution, process optimization, and effective communication, driving high customer satisfaction and operational efficiency.
Overview
27
27
years of professional experience
Work History
SALES,SVC/DIS ASOC
USPS
Beaverton
01.2025 - Current
- Consistently delivered exceptional customer service, earning recognition from management.
- Resolved complex service challenges to uphold high levels of customer satisfaction.
- Utilized advanced technical skills for troubleshooting and implementing effective solutions.
- Streamlined processes using diverse software tools to enhance operational performance.
- Prioritized tasks to achieve service objectives efficiently.
- Conducted thorough research and data analysis to support strategic planning initiatives.
- Maintained expertise through continuous education and advanced training programs.
- Operated various machinery and tools with a focus on safety and efficiency.
General Manager
DW Home repair
Dunnellon
01.2021 - 12.2024
- Resolved customer complaints swiftly to enhance service experience for clients.
- Trained new employees on safety protocols and company procedures for effective onboarding.
- Oversaw quality control processes on home repair projects, maintaining industry standards.
- Implemented inventory management systems to track supplies and minimize waste.
- Created schedules and monitored payroll to adhere to budget constraints.
- Established effective communication with staff for optimized operational efficiency.
- Built long-term customer relationships through proactive account management.
- Developed service and sales strategies to boost retention and revenue.
- Project management.
RV Detailer
A&S RV
Auburn Hills
02.2019 - 12.2020
- Performed detailed cleaning and polishing of RV exteriors to uphold quality standards.
- Conducted thorough cleaning of interiors, including vacuuming, carpet shampooing, and surface sanitization.
- Inspected RVs to ensure compliance with cleanliness standards and detailing procedures.
- Managed inventory of cleaning supplies and equipment to facilitate efficient operations.
- Collaborated with team members to prioritize tasks and meet customer deadlines.
- Maintained organized workspaces with proper storage and maintenance of tools.
- Exhibited professionalism in all interactions with customers.
Chiropractic Assistant
Oakland Chiropractic Clinic
Walled Lake
06.2018 - 01.2019
- Scheduled appointments and managed daily patient flow efficiently.
- Assisted patients with intake forms and insurance verification.
- Educated patients on chiropractic care and post-treatment instructions.
- Coordinated with chiropractors to facilitate effective patient treatment plans.
- Maintained accurate patient records and updated information regularly.
- Handled phone inquiries, providing exceptional customer service.
- Prepared treatment rooms, ensuring cleanliness and organization.
- Instructed patients on proper use of therapeutic exercises to enhance recovery.
Chiropractic Assistant/X-Ray Technician
Seiter Family Chiropractic
Waterford
10.2014 - 09.2016
- Facilitated patient scheduling and management of medical records efficiently.
- Coordinated patient intake processes, ensuring completion of all necessary paperwork.
- Educated patients on treatment plans and chiropractic procedures during visits.
- Maintained cleanliness and organization of clinic facilities and treatment areas.
- Prepared equipment and materials to support chiropractors during adjustments.
- Managed inventory of office supplies and medical equipment for optimal clinic operations.
- Collected forms, copied insurance cards, and coordinated patient information for billing.
- Scheduled appointments in person and over the phone, enhancing patient experience.
Crew Leader
Kathy Gs Landscaping
Lake Orion
09.2012 - 08.2014
- Managed inventory of tools and materials for ongoing projects, ensuring availability and efficiency.
- Conducted regular maintenance checks on landscaping equipment to prevent downtime.
- Facilitated communication among crew members to enhance workflow efficiency.
- Trained new hires on job responsibilities, safety protocols, and company policies.
- Delegated daily tasks to team members, maximizing overall group productivity.
Manager
Rutabagas Health food store
Inverness
10.2010 - 07.2012
- Supervised daily operations of health food store to ensure smooth workflow.
- Trained staff on customer service standards and product knowledge to enhance customer experience.
- Managed inventory levels and coordinated restocking efforts for health products.
- Developed promotional strategies to highlight seasonal health items and drive sales.
- Oversaw scheduling and conducted performance evaluations for team members.
- Implemented efficient processes for handling customer inquiries and complaints.
- Collaborated with suppliers to source high-quality organic products for store inventory.
- Monitored staff performance, addressing issues to maintain operational efficiency.
Realtor Associate
Parsley Real Estate
Hernando
08.2000 - 10.2008
- Managed client relationships through effective communication and personalized service.
- Conducted property showings and open houses to highlight listings for potential buyers.
- Developed targeted marketing strategies leveraging social media and print advertising.
- Prepared detailed property listings with accurate descriptions and high-quality images.
- Researched local market trends to guide pricing and negotiation strategies.
- Collaborated with mortgage lenders to provide financing options for clients.
- Guided clients through closing processes, ensuring all documentation was accurate and complete.
- Networked with real estate professionals to expand referral opportunities.
Assistant Manager
Family of Pets
Pontiac
01.1999 - 06.2000
- Coordinated training sessions for new employees in animal handling and customer service.
- Oversaw inventory management, ensuring sufficient supplies of pet food and products.
- Facilitated communication between staff and management to address operational issues.
- Implemented standard operating procedures to enhance service efficiency and quality.
- Conducted regular team meetings to review operational updates and employee performance.
- Managed customer service inquiries and complaints promptly.
- Supervised daily operations, including shift scheduling and duty assignments.
- Provided guidance to junior staff on daily tasks and project objectives.
Education
Real Estate License -
CFCC
Ocala, FL08-2000
High School Diploma -
Citrus High School
Inverness, FL04-1998
Skills
- Customer service
- Strategic planning
- Staff management
- Conflict resolution
- Office administration
- Effective communication
- Process optimization
- Quality assurance
- Training and development
- Adaptability and flexibility
- Supervision and leadership
References
References available upon request.
Timeline
SALES,SVC/DIS ASOC
USPS
01.2025 - Current
General Manager
DW Home repair
01.2021 - 12.2024
RV Detailer
A&S RV
02.2019 - 12.2020
Chiropractic Assistant
Oakland Chiropractic Clinic
06.2018 - 01.2019
Chiropractic Assistant/X-Ray Technician
Seiter Family Chiropractic
10.2014 - 09.2016
Crew Leader
Kathy Gs Landscaping
09.2012 - 08.2014
Manager
Rutabagas Health food store
10.2010 - 07.2012
Realtor Associate
Parsley Real Estate
08.2000 - 10.2008
Assistant Manager
Family of Pets
01.1999 - 06.2000
Real Estate License -
CFCC
High School Diploma -
Citrus High School