Dawn Canales
San Antonio,TX
Summary
Highly skilled administrative assistant with experience in the public school sector and higher education. Detail-driven and organizational skills.
Overview
7
7
years of professional experience
Work History
Counselor's Office Clerical Assistant
Alamo Heights Independent School District
04.2021 - 07.2023
- Responsible for registering and withdrawing all students
- Maintained all TREx requests
- Request and receive student records
- Supervise student aides
- Cross train with front desk and attendance secretaries
- Backup coverage for front office and attendance staff
- Coordinate all counselor's, academic dean, and conference room calendars
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Performed wide-ranging administrative, financial and service-related functions.
- Proofread and edited documents for accuracy and grammar.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Developed and implemented strategies to streamline office operations.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Drafted common document templates to reduce time spent creating documents from scratch.
Administrative Assistant
UTSA
04.2020 - 05.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed strategies to streamline and improve office procedures.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed department budgets and generated financial reports for management review.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Performed research to collect and record industry data.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Assistant Principal Secretary
Alamo Heights High School
08.2016 - 05.2020
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Performed research to collect and record industry data.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Education
Associate of Applied Science - Business Administration
Carteret Community College
Morehead City, NC08.2006
Skills
- Clerical Support
- Office Operations
- Scheduling Appointments
- Workflow Improvements
- Document Scanning
- Maintenance Requirements
- Office Supplies and Inventory
- Office Equipment
- Data Communications
- Staff Scheduling
- Office Workflow Support
- External Communications
Timeline
Counselor's Office Clerical Assistant
Alamo Heights Independent School District
04.2021 - 07.2023
Administrative Assistant
UTSA
04.2020 - 05.2022
Assistant Principal Secretary
Alamo Heights High School
08.2016 - 05.2020
Associate of Applied Science - Business Administration
Carteret Community College
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