Dawn Canales

San Antonio,TX

Summary

Highly skilled administrative assistant with experience in the public school sector and higher education. Detail-driven and organizational skills.

Overview

years of professional experience

Work History

Counselor's Office Clerical Assistant

Alamo Heights Independent School District

04.2021 - 07.2023

Responsible for registering and withdrawing all students
Maintained all TREx requests
Request and receive student records
Supervise student aides
Cross train with front desk and attendance secretaries
Backup coverage for front office and attendance staff
Coordinate all counselor's, academic dean, and conference room calendars
Followed detailed directions from management to complete daily paperwork and computer data entry.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Volunteered to help with special projects of varying degrees of complexity.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Performed wide-ranging administrative, financial and service-related functions.
Proofread and edited documents for accuracy and grammar.
Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Ordered and distributed office supplies while adhering to fixed office budget.
Developed and implemented strategies to streamline office operations.
Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Managed data and correspondence to secure information across complex landscapes of organizational departments.
Drafted common document templates to reduce time spent creating documents from scratch.

Administrative Assistant

UTSA

04.2020 - 05.2022

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Created and maintained databases to track and record customer data.
Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Assisted development and implementation of new administrative procedures.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Developed strategies to streamline and improve office procedures.
Drafted correspondence and other documents for CEO and department heads in company's voice.
Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Managed department budgets and generated financial reports for management review.
Managed filing system, entered data and completed other clerical tasks.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Assisted coworkers and staff members with special tasks on daily basis.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Established administrative work procedures to track staff's daily tasks.
Volunteered to help with special projects of varying degrees of complexity.
Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Performed research to collect and record industry data.
Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Assistant Principal Secretary

Alamo Heights High School

08.2016 - 05.2020

Managed filing system, entered data and completed other clerical tasks.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Assisted coworkers and staff members with special tasks on daily basis.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Volunteered to help with special projects of varying degrees of complexity.
Established administrative work procedures to track staff's daily tasks.
Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Performed research to collect and record industry data.
Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

Education

Associate of Applied Science - Business Administration

Carteret Community College

Morehead City, NC

08.2006

Skills

Clerical Support
Office Operations
Scheduling Appointments
Workflow Improvements
Document Scanning
Maintenance Requirements

Office Supplies and Inventory
Office Equipment
Data Communications
Staff Scheduling
Office Workflow Support
External Communications

Timeline