Dawn Cardenas
Salt Lake City,UT
Summary
Accomplished operations leader with a proven track record at Hooters Casino Hotel Las Vegas, adept in customer relations and problem-solving. Expert in optimizing store operations and team building, significantly reducing staff turnover by fostering a collaborative environment. Skilled in systems software, ensuring seamless store management and operational efficiency.
Overview
25
25
years of professional experience
Work History
Store Manager
Rose Park Smoke Shop
Salt Lake City, UT
01.2023 - Current
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Driver, Warehouse Orders
Parts Authority
West Valley City, UT
09.2020 - 10.2024
- Resolved any discrepancies between actual stock and inventory records, ensuring the accuracy of warehouse data.
- Inspected load security and checked for damages.
- Adhered to company policies regarding appropriate use of equipment such as hand trucks or dollies during item transport.
- Increased overall fleet safety by participating in regular driver training programs focused on accident prevention techniques.
Chemical Specialist
Wasatch Landfill
Layton, UT
08.2018 - 12.2022
- Mentored junior staff members, fostering a collaborative work environment that emphasized teamwork and knowledge sharing among colleagues.
- Assisted with preparation of technical reports, data presentation, and protocols.
- Consistently met project deadlines, effectively managing time-sensitive tasks within a fast-paced work environment.
- Tested titration of chemical tanks in production line to check for ideal pH and other chemical levels and balance ratios.
General Manager
Carl's Jr
Brigham City, UT
03.2013 - 08.2019
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Director of Operations
Hooters Casino Hotel Las Vegas
Las Vegas, NV
01.2005 - 03.2013
- Defined, implemented, and revised operational policies and guidelines.
- Oversaw day-to-day production activities in accordance with business objectives.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching, and performance management.
Driver, Warehouse Orders
Mercury International
Redondo Beach, CA
10.1999 - 12.2005
- Maintained detailed logs of miles driven, hours worked, fuel expenses, vehicle maintenance activities.
- Handled sensitive materials with care, ensuring no damage occurred during transportation or storage periods.
- Utilized GPS navigation systems effectively for precise route guidance and seamless transport between destinations.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
Education
Associate Degree In Science - Veterinarian Science
Stratford Career Institute
Washington, DC06.2004
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Outstanding communication skills
- Hourly shift management
- Systems and software expertise
- Team building
Timeline
Store Manager
Rose Park Smoke Shop
01.2023 - Current
Driver, Warehouse Orders
Parts Authority
09.2020 - 10.2024
Chemical Specialist
Wasatch Landfill
08.2018 - 12.2022
General Manager
Carl's Jr
03.2013 - 08.2019
Director of Operations
Hooters Casino Hotel Las Vegas
01.2005 - 03.2013
Driver, Warehouse Orders
Mercury International
10.1999 - 12.2005
Associate Degree In Science - Veterinarian Science
Stratford Career Institute