Dawn Carlin

Lead daily operations of a high-volume retail pet store including staffing, inventory, merchandising, and customer service.

- Recruit, train, and develop team members while managing schedules and labor costs.

- Coordinate truck deliveries, product stocking, and merchandising resets.

- Ensure store compliance with company policies, operational procedures, and safety standards.

- Resolve customer concerns and build strong relationships with local pet owners.

Directed operations across 6 departments with approximately 75 employees.

- Managed hiring, training, performance management, and disciplinary processes.

- Collaborated with executive leadership to monitor budgets, labor costs, and profitability.

- Maintained vendor relationships and oversaw operational compliance and policy updates.

- Facilitated monthly staff meetings, training programs, and team development initiatives.

Assisted with recruiting, interviewing, hiring, and terminating kennel attendants.

Supervised daily staff operations while ensuring high standards of animal care and customer service.

Trained employees on operational procedures, safety standards, and customer interactions.

Assisted with staff scheduling and coordinated daily operational workflow.

Addressed and resolved customer concerns to maintain positive client relationships.

Delivered excellent customer service while addressing and resolving customer concerns.

Managed front office operations including phones, email, faxing, scanning, and mail processing.

Assisted customers with storage unit rentals and facility information in person and over the phone.

Coordinated Penske truck rentals and explained rental policies and procedures.

Processed payments including cash, checks, money orders, and credit card transactions.

Prepared daily bank deposits and completed financial reports.

Opened and closed register while maintaining accurate daily sales reporting.

Maintained facility cleanliness by preparing vacant units and cleaning hallways and property grounds.

Managed inventory and ordered operational supplies.

Processed invoices and ensured proper operational procedures were followed.

Assisted with storage auctions and marketing initiatives.

Supervised staff to ensure safe, high-quality care for animals in daycare, boarding, and grooming services.

Interviewed, hired, and trained employees on animal care procedures and safety standards.

Bathed dogs and ensured animals were fed and medicated according to care instructions.

Monitored dog behavior and supervised playgroups using safe handling techniques and positive reinforcement.

Maintained a clean and sanitized facility to support health and safety standards.

Completed report cards for new daycare and boarding dogs to track behavior and care needs.

Assigned staff to daily responsibilities and trained employees for Daycare Attendant and Loft Attendant roles.

Verified vaccination records and maintained accurate client documentation.

Provided excellent customer service and addressed client concerns professionally.

Ensured boarding dogs received scheduled walks, playtime, potty breaks, and enrichment activities.

Supervised daily operations of a pet resort providing boarding, daycare, and grooming services.

Managed staff schedules and rotated employees across customer service, housekeeping, and animal care duties.

Conducted behavioral evaluations to determine appropriate daycare playgroups.

Supervised large and small playgroups ranging from 5 to 165 dogs, ensuring safety and positive reinforcement training techniques.

Interviewed, hired, trained, and evaluated employees while providing professional performance feedback.

Ensured animals were properly fed, medicated, and monitored for health concerns.

Responded to medical or behavioral issues and arranged veterinary care when necessary.

Led staff meetings to discuss operations, grooming services, and team morale.

Maintained facility standards including cleaning, sanitation, maintenance, and supply management.

Verified accuracy of daily database entries and operational records.

Oversaw register opening and closing procedures and resolved discrepancies.

Developed marketing initiatives including promotions, seasonal campaigns, and customer incentives.

Maintained a safe and healthy environment for employees and animals.