Dawn Chandler
Apopka
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Deli Clerk
Publix
Apopka
10.2022 - Current
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Provided friendly service while addressing customer inquiries and concerns.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
Mortgage Loan Processor
Advent Home Funding
Boynton Beach
02.2021 - Current
- Reviewed mortgage applications for accuracy and completeness.
- Coordinated with clients to gather required documentation and information.
- Processed loan files using internal software systems efficiently.
- Assisted in preparing loan disclosures and compliance documents accurately.
- Submitted completed loan packages to underwriting department for approval or denial decisions.
- Ordered appraisals and title services on behalf of borrowers when necessary.
- Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application.
- Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
- Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Inspected loan documentation for mistakes and corrected discrepancies.
- Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
- Verified that all conditions of the loan have been met prior to disbursement of funds.
- Completed closing process by collaborating with attorneys, title companies and government clerks.
- Created and completed loan submission packages.
- Gathered property appraisals, surveys and tax records to update mortgage loan files.
- Coordinated activities between lenders, attorneys, realtors, insurance companies.
- Prepared closing documents, including title policies, deeds, and other related items.
- Reviewed HUD-1 settlement statements prior to closings.
- Determined loan eligibility by conducting income analysis, credit checks and repayment ability reviews.
- Contacted outside sources, references and vendors to verify client financial information.
- Conducted quality control reviews on closed loans for accuracy.
Technical Support Representative
Spectrum
Maitland
10.2024 - 10.2025
- Resolved escalated customer service issues in a timely manner.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Served as first point of contact for incoming technical service calls and emails.
- Demonstrated advanced product knowledge to solve customer issues.
- Conducted remote diagnostics to identify and solve technical problems.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Collaborated with cross-functional teams to escalate complex technical problems.
Loan Officer Assistant
Riverside Funding Corp
Long Beach
02.2011 - 12.2022
- Managed loan application processes using company-specific software systems.
- Assisted loan officers with document preparation and client communication.
- Researched lending products to support client inquiries and recommendations.
- Reviewed financial documents for accuracy and completeness prior to submission.
- Provided training to new staff on company procedures and software tools.
- Answered questions regarding loan status and process from customers, real estate agents, title companies.
- Conducted credit checks, verified income and employment information, and obtained other required documentation from applicants.
- Input data into loan origination system accurately and timely.
- Assisted loan officers with the preparation of loan documents and closing packages.
- Liaised between borrowers and realtors, title companies and loan company management.
- Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
- Verified accuracy of all calculations related to mortgage payments, interest rates, taxes, insurance premiums.
- Set and confirmed appointments with clients, realtors and business partners and initiated marketing contact with new leads and realtors.
- Generated estimates clients requested, sent pre-approval letters to agents and confirmed receipt of verification of employment documentation.
- Reviewed contracts for purchase transactions to ensure compliance with lender requirements.
- Maintained up-to-date knowledge and compliance with internal policies and procedures and verified adherence to state and federal laws, rules and regulations affecting loan institutions.
- Ordered, prepared and verified documents necessary for loan to close in compliance, on time and without last-minute surprises.
- Assisted with the preparation and closing of loan documents.
- Assembled and compiled documents for loan closings.
- Filed and maintained loan records.
Education
GED -
St.Catharine Academy
Bronx, NY06-1993
Skills
- Customer service
- Compliance verification
- Document preparation
- Attention to detail
- Mortgage processing
- Food preparations
Certification
Fl Notary
Timeline
Technical Support Representative
Spectrum
10.2024 - 10.2025
Deli Clerk
Publix
10.2022 - Current
Mortgage Loan Processor
Advent Home Funding
02.2021 - Current
Loan Officer Assistant
Riverside Funding Corp
02.2011 - 12.2022
GED -
St.Catharine Academy