Dawn Christian
Jerome,ID
Summary
With over 27 years experience as a Pharmacy Technician, I excel in navigating patients through complex assistance programs and ensuring high customer satisfaction. Demonstrated expertise in insurance billing and a proven track record in improving operational efficiencies. My leadership in establishing Idaho's largest custom exempt meat processing plant showcases my exceptional organizational and problem-solving skills.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Medication Access Specialist
St. Luke's Health System
08.2023 - Current
- Assisting Patients in applying to and re enrolling in assistance programs (manufacturer, grants, and 340B Assist).
- Assist patients in applying for Medicare low income subsidy.
- Coordinating referrals, investigating insurance copays and deductibles, assisting with obtaining prior authorizations.
- Participated in team meetings and trainings to stay updated on best practices and new developments in medication assistance.
- Working with provider to get prescriptions to assistance programs and Pharmacies.
- Coordinating shipping of medications and making sure patients receive the medications in a timely manner.
National Certified Pharmacy Technician
Smith's Food & Drug Stores
04.1996 - 01.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Stocked, labeled and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Implemented vaccine awareness and gave patient vaccines.
- Followed strict policies, procedures, and laws to process prescriptions and provide Medicare durable medical goods.
Meat Processing Plant Owner
Self
09.1997 - 10.2014
- Started business from ground up.
- Established record keeping procedures.
- Kept books and ran office. Answering calls, customer service, and taking cutting instructions.
- Helped keep plant running at high level of organization and sanitation guidelines.
- Was involved in and responsible for all aspects of business.
- Did hiring and firing, payroll, workers compensation and scheduling.
- Built largest custom exempt meat plant in Idaho.
Wall Deli Manager
Smith's Food & Drug Stores
04.1989 - 04.2000
- Accomplished multiple tasks within established timeframes.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Conducted monthly inventories of product on hand.
- Was held accountable for meeting gross inventory goals.
- Returned out of date or damaged good for credit redemption.
- Kept shelves fully stocked, clean, and well organized.
Education
Some College (No Degree) - Accounting
College of Southern Idaho
Twin Falls, IDExcel 101
College of Southern Idaho
Twin Falls, ID09-2024
Skills
- Assisting Patients in Navigating Assistance Programs, Grants, Foundations and 340B Assistance
- Coordinating Referrals and Conducting Insurance and Financial Reviews
- Customer Satisfaction and Resolving Customer Issues
- Insurance Billing and Adjudication
- Dosage Calculation
- Medication Documentation
- Prescription Preparation and Refill Fulfillment
- HIPPA
Certification
- CPhT - Certified Pharmacy Technician
- Certified to give immunizations (Idaho State University)
- Licensed with the Idaho State Board of Pharmacy.
Timeline
Medication Access Specialist
St. Luke's Health System
08.2023 - Current
Meat Processing Plant Owner
Self
09.1997 - 10.2014
National Certified Pharmacy Technician
Smith's Food & Drug Stores
04.1996 - 01.2024
Wall Deli Manager
Smith's Food & Drug Stores
04.1989 - 04.2000
Some College (No Degree) - Accounting
College of Southern Idaho
Excel 101
College of Southern Idaho