Dawn Claeys
Myrtle Beach,SC
Summary
I have over 20 years in Customer Service. I am a team player that is reliable and loyal to the company I am working with.
Overview
1
1
Certification
Work History
Call Center Sales Representative
STAUER
- Make over 50 calls per day to customers
- Performed Sales of Fine Jewelry and Luxury Jewelry and helped customers find that special gift for their loved ones.
- Achieved all monthly sales and metric goals
Spa Manager
WAYZATA COSMETIC SURGERY AND SPA
- Managed all aspects of Clinic including:
- Hiring Medical Staff, Trained Front Desk and Estheticians
- Managed Clinic Budget and Goals
- Process Payroll
- Conducted Staff Meetings and Customer Clinic Seminars
Spa/Clinic Manager
RADIANCE MEDSPA
- Heled drive a 10% increase in our Customer Base
- Developed an efficiency in workflow/process for current staff
- Implemented inventory controls and standardized ordering procedures
- Processed payroll
- Recruited, Hired and Trained Staff Members
- Managed weekly, monthly and yearly goals for all staff and Medspa
Campus President
FORTIS COLLEGE
- Managed Massage Therapy Program. Nail Technology, Cosmetology and Barber Programs.
- Managed Campus Budget and Campus Goals
- Hired, Trained and Recruited Staff and Students
School Manager
MINNESOTA SCHOOL OF BEAUTY
- Supervise students and staff
- Conduct company vision and mission statements
- Organize, create and educate staff to increase profitability in retail and Service sales.
School Director / Manager
MINNESOTA SCHOOL OF COSMETOLOGY
- Supervise all staff
- Execute company goals and increased profits
- Provided outstanding leadership and direction for staff
- Monitored all supplies for the school's inventory
- Organized staff In-Service meetings, graduation ceremonies and Advisory Board Meetings
Educator
MINNESOTA SCHOOL OF COSMETOLOGY
- Taught Cosmetology courses
- Taught and prepared students for Certification
- Taught advance haircutting and color techniques
School Director / Educator
SCOT LEWIS SCHOOLS
- Recruited, hired and trained all staff
- Managed, delegated and executed company actions to increase sales
- Provided support for Educators through training and education
- Provided direction and leadership for staff members, which included: training, education, product and service sales.
- Managed inventory for clinic retail and dispense supplies
- Coordinated all graduation ceremonies for students
Educator
OLIVER THEIN BEAUTY SCHOOL
- Created and implemented lesson plans (Wet Hairstyling, Finger Waving, Pin- curls, Roller Setting, Scalp massage and treatments and Permanent Waving)Skin Disorders and Diseases, Skin Care Classes
- Facials (Including "Spa" Facials and Masks)
- Taught Trichology: Safety and Control Theory and Sanitation Procedures
Stylist (Part Time)
REGIS SALON
- Joni Strand - Manager
Education
Certified Insurance Claim Representative - undefined
RIDGEWATER COLLEGE
Willmar, MNBachelors Degree - Business Administration
MINNESOTA SCHOOL OF BUSINESS
Oakdale, MN01.2009
Skills
- Exceptional Cosmetology/Marketing / Business Management experience
- Excellent facilitator skills and implementation abilities
- Proficient in Microsoft Office software applications
- Goal-oriented mindset
- Sales proficiency
- Service descriptions
- Quality assurance
- Call management
- Pricing data
- Marketing strategies
- Positive attitude
- Teamwork
- Quick thinking
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Reliability
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Customer engagement
- Relationship building
- Microsoft office
- Flexible schedule
- Team building
- Data entry
- Product knowledge
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Professionalism
- Customer inquiry and response
- Objection handling
Certification
- Certification in Law and Banking
- SOUTHWEST STATE UNIVERSITY - Marshall, MN
- 1998
- Certification in Cosmetology
- WILLMAR TECHNICAL COLLEGE - Willmar, MN
- 1976 to 1977
Timeline
Spa Manager
WAYZATA COSMETIC SURGERY AND SPA
Spa/Clinic Manager
RADIANCE MEDSPA
Campus President
FORTIS COLLEGE
School Manager
MINNESOTA SCHOOL OF BEAUTY
School Director / Manager
MINNESOTA SCHOOL OF COSMETOLOGY
Educator
MINNESOTA SCHOOL OF COSMETOLOGY
School Director / Educator
SCOT LEWIS SCHOOLS
Educator
OLIVER THEIN BEAUTY SCHOOL
Stylist (Part Time)
REGIS SALON
Certified Insurance Claim Representative - undefined
RIDGEWATER COLLEGE
Bachelors Degree - Business Administration
MINNESOTA SCHOOL OF BUSINESS
Call Center Sales Representative
STAUER
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