Dawn Clarke
Burger King
Baton Rouge,LA
28
years of professional experience
Dynamic professional with a proven track record at Burger King, excelling in customer service and team leadership. Recognized for enhancing operational efficiency and training staff to uphold high standards. Skilled in cash handling and problem-solving, consistently fostering a positive environment that drives team success and customer satisfaction.
Work History
Team Member
5 Years 5 Months- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
Server
5 Years 8 Months- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely food preparation and delivery for optimal dining experience.
- Trained new servers on menu items, service protocols, and company standards to enhance team performance.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations consistently.
- Implemented efficient table turnover strategies, enhancing guest flow during peak hours without compromising quality.
- Resolved customer complaints promptly, fostering a positive atmosphere and encouraging repeat visits.
- Developed strong relationships with regular patrons, personalizing service to enhance overall dining experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Assistant Manager
2 Years 9 Months- Led team in executing operational standards and improving customer service efficiency.
- Trained and mentored staff on food safety protocols and service excellence.
- Streamlined inventory management processes to reduce waste and optimize supply chain operations.
- Implemented promotional strategies to enhance sales and increase brand awareness.
Manager
2 Years 4 Months- Oversaw daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff to enhance performance and maintain high standards.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed employee schedules to maximize productivity during peak hours.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Team Member
2 Years- Trained new staff on operational procedures and safety protocols, fostering a supportive environment.
- Monitored inventory levels and restocked supplies as needed to meet demand effectively.
- Implemented best practices for sanitation to comply with health regulations consistently.
- Adapted quickly to changing priorities in fast-paced environment, ensuring smooth operations.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
Education
High School Diploma
Skills
Customer service
Positive attitude
Teamwork and collaboration
Problem-solving
Cash handling
Cleaning
Leadership qualities
Workplace safety
Computer skills
Organizing work stations
Product knowledge
Order preparation
Team building
Timeline
Team Member
Burger King
10.2015 - 03.2021Read More
Server
Cracker Barrell
07.2008 - 03.2014Read More
Assistant Manager
Burger King
05.1997 - 02.2000Read More
Manager
Pumpkin Daiquiris
11.1994 - 03.1997Read More
Team Member
Piccadilly Cafeteria
11.1992 - 11.1994Read More
East Iberville High School
High School Diploma
Read More