Dawn Cook
Summary
Accomplished Registered Nurse, previous business owner and entrepreneur with a proven track record at Replenish IV Therapies, excelling in medication and IV administration alongside exceptional customer service. Demonstrated ability to enhance patient care and satisfaction through strong clinical judgment and effective time management. Successfully expanded client base and ensured profitability through strategic planning and superior service delivery. Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination and business ownership in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult and high-stress situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Many years of restaurant experience prior to becoming a nurse.
Overview
33
33
years of professional experience
Work History
Registered Nurse/Owner/Founder/Manager of Operations
Replenish IV Therapies
03.2017 - Current
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Supervised and managed daily scheduling, tasking, and administration.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Registered Nurse
YVMC/The Urology Clinic/BioLOGIC Regenerative Med
02.2007 - 03.2017
- See above
Server/Bartender/Cocktail Server
The Tap House/Mambo Italiano
10.1991 - 02.2007
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelor of Science - Nursing
Regis University
Denver, CO12.2006
Bachelor of Science - Hotel Restaurant Administration
Oklahoma State University
Stillwater, OK12.1998
Skills
- Strong Customer Service Skills
- Time Management/Prioritization
- Ability to Remain Calm Under Pressure
- Passion for Customer Satisfaction
- Problem Solving
- Business Operations Expertise
- Patient Assessments
- Strong Clinical Judgment
- Direct Patient Care
- Medication and IV administration
Timeline
Registered Nurse/Owner/Founder/Manager of Operations
Replenish IV Therapies
03.2017 - Current
Registered Nurse
YVMC/The Urology Clinic/BioLOGIC Regenerative Med
02.2007 - 03.2017
Server/Bartender/Cocktail Server
The Tap House/Mambo Italiano
10.1991 - 02.2007
Bachelor of Science - Nursing
Regis University
Bachelor of Science - Hotel Restaurant Administration
Oklahoma State University
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