Dawn Copeland
North Falmouth,MA
Summary
Dynamic professional with over 30 years of experience in Cape Cod's restaurants and private social clubs, consistently delivering exceptional service and fostering strong relationships. TIPS and ServSafe Management certifications. Proficient in industry-standard software, including MS Word, and Excel.
Overview
21
21
years of professional experience
Work History
Sales and Events Manager
The Coonamessett
12.2019 - Current
- Collaborated with cross-functional teams to ensure seamless event logistics and execution.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
- Analyzed market trends and audience feedback to refine event programming and engagement tactics.
- Led post-event evaluations, generating insights to improve future marketing initiatives and event performance.
- Oversaw budget management, ensuring alignment with overall marketing objectives while minimizing expenses.
- Trained junior team members on best practices in event marketing and project management tools.
- Optimized post-event analysis processes, identifying actionable insights for continuous improvement of future initiatives.
- Streamlined event logistics, ensuring smooth execution and positive attendee experiences.
- Coordinated cross-functional teams to ensure seamless collaboration in event planning and execution.
- Cultivated a loyal customer base through personalized outreach campaigns that fostered meaningful connections between brand and audience members.
- Devised content strategy to effectively engage target audiences.
- Continually maintained and improved company's reputation and positive image in markets served.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
Food & Beverage Manager / Senior Catering Sales Manager
NEW SEABURY COUNTRY CLUB
01.2013 - 01.2019
- Supervise all front-of-house restaurant and event production as well as service for the club
- Help plan/approve marketing and sales promotion activities for the food & beverage department
- Monitor purchasing and receiving procedures for all products and supplies
- Assist in developing operating budgets for all revenue outlets ensuring budget goals
- Ensure an accurate reservation system was in place
- Work with chef in establishing food prices and coordinate design of food/beverage menus
- Maintains clients files; schedules appointments to assess on going needs of clients
- Develops contracts for and oversees all administrative operational aspects of events
- Hires, trains and supervises service staff to assure member and guests satisfaction
- 6 years
Assistant Clubhouse Manager / Food & Beverage Manager
THE WOODS HOLE GOLF CLUB
01.2012 - 01.2013
- Oversaw daily operations of this private club, seating 120 in dining room and 100 on patio
- Hired, trained and supervised a staff of 30 (i.e. servers, bartenders, runners, expediters)
- Ensured visibility and approachability for the membership, providing individualized attention
- Entered prices and new menu items/specials into the computer
- Maintained liquor and pro shop inventory
- Booked and coordinated the club’s special functions, working with chef on menus
- Coordinated J-1 Program, overseeing the hiring and housing of international staff
- 2 years
Bar Manager / Function Bar Manager
FALMOUTH YACHT CLUB
01.2005 - 01.2012
- Planned and set up special functions (weddings, private parties) in the 120-seat dining room
- Met all operational and financial goals set by the Board of Governors and House Committee
- Maintained beverage inventory, storage and control
- Hired, supervised, trained and scheduled staff
- Developed strong working relationship and rapport with memberships, ensuring satisfaction
- Promoted from initial position as waitress to Bartender (1995) to Bar Manager (1997)
- 17 years
Education
Degree in Travel Management -
Hesser College
Skills
- Reservation management
- Staff training coordination
- Budget compliance
- Event coordinat
- Payroll management
- Effective time management
- Accurate record keeping
- Effective issue resolution
- Staff management
- Client relationship management
- Account management
- Rapport and relationship building
- Review of contracts
- Team oversight
Timeline
Sales and Events Manager
The Coonamessett
12.2019 - Current
Food & Beverage Manager / Senior Catering Sales Manager
NEW SEABURY COUNTRY CLUB
01.2013 - 01.2019
Assistant Clubhouse Manager / Food & Beverage Manager
THE WOODS HOLE GOLF CLUB
01.2012 - 01.2013
Bar Manager / Function Bar Manager
FALMOUTH YACHT CLUB
01.2005 - 01.2012
Degree in Travel Management -
Hesser College