Dawn Cormier
Saginaw,MI
Summary
Reliable Customer Service Executive used to building lasting client relationships. Seeking the opportunity to boost a company's success through attention to detail and the drive for excellence.
Overview
6
6
years of professional experience
Work History
Housekeeper
Avista Nursing & Rehabilitation
Saginaw, MI
05.2024 - Current
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
Usher
The Dow Event Center
Saginaw, MI
01.2021 - Current
- Greeted guests and directed them to their seats.
- Verified tickets for entry into the venue.
- Assisted with seating patrons in a courteous and efficient manner.
Call Center Trainer
Six Flags Over Georgia
Austell, GA
06.2018 - 10.2020
- Developed and implemented effective training programs for new call center employees.
- Conducted regular assessments to identify individual skills gaps, and provided tailored coaching sessions to address them.
- Designed and conducted training sessions on topics such as customer service, telephone etiquette, problem solving, conflict resolution, and sales techniques.
Education
High School Diploma -
Penn Foster High School
Scranton, PA04-2016
Skills
- Guest Relations
- Safe cleaning with chemicals
- Customer Service
- Restroom detailing
Timeline
Housekeeper
Avista Nursing & Rehabilitation
05.2024 - Current
Usher
The Dow Event Center
01.2021 - Current
Call Center Trainer
Six Flags Over Georgia
06.2018 - 10.2020
High School Diploma -
Penn Foster High School
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