Dawn Correiro
Tiverton,RI
Summary
Results-driven district manager with extensive experience in customer relationship management, team leadership, and effective communication. Proven track record of enhancing service quality and driving operational success across multiple salon locations.
Overview
6
6
years of post-secondary education
3
3
years of professional experience
Work History
Cosmetologist
Resident Salon Servicesresident
Braintree
02.2024 - Current
- Consulted with clients to determine their individual beauty needs and preferences.
- Utilized various tools and equipment for hair care services effectively.
- Maintained a clean and organized salon environment for optimal client experience.
District Manager
Resident Salon Services
Braintree, Massachusetts
02.2024 - Current
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Led daily operations across multiple salon locations to ensure consistency.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Managed team performance and provided training to enhance service quality.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Developed schedules and coordinated staffing to meet operational needs.
- Implemented best practices for inventory management and supply ordering.
- Identified opportunities for process improvement across multiple locations within the district.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education
Certified Nursing Assistant - Nursing Assistant
Aquidneck Learning Center
Middletown, RI 02.2020 - 10.2021
Pharmacy Technician - Pharmacy Technician
CVS
Tiverton, RI 09.2006 - 08.2008
Emergency Medical Technician - Emergency Medicine Technician
Community College of Rhode Island
Warwick, RI 08.2007 - 01.2008
Cosmetology - Cosmetology
William Rogers High School
Newport, RI 08.1991 - 06.1993
Skills
- Hair coloring
- Men and women haircuts
- Skin care
- Nail treatments
- Equipment sterilization
- Customer service management
- Team leadership
- Staff training
- Inventory management
- Decision-making
- Effective communication
Timeline
Cosmetologist
Resident Salon Servicesresident
02.2024 - Current
District Manager
Resident Salon Services
02.2024 - Current
Certified Nursing Assistant - Nursing Assistant
Aquidneck Learning Center
02.2020 - 10.2021
Emergency Medical Technician - Emergency Medicine Technician
Community College of Rhode Island
08.2007 - 01.2008
Pharmacy Technician - Pharmacy Technician
CVS
09.2006 - 08.2008
Cosmetology - Cosmetology
William Rogers High School
08.1991 - 06.1993