Dawn Criss
Cuyahoga Falls
Summary
I am a seasoned Millennium employee and Vendor Relations Specialist with a solid track record in Agent onboarding and compliance management. Recognized for strong communication and conflict resolution skills, I'm ready to assist with enhancing Agent relationships and support our organizational goals.
Overview
13
13
years of professional experience
Work History
Vendor Relations Specialist
Millennium Capital & Recovery Corp
Akron
04.2013 - Current
- Directed vendor communications to maintain high service standards and adherence to compliance.
- Cultivated robust partnerships with vendors to elevate service and support.
- Negotiated contract terms with Agents to optimize service and costs.
- Full knowledge of the on-boarding process and Active Agent maintenance.
- Identified potential new Agents through research and outreach efforts.
- Managed Agent's issues effectively securing uninterrupted operations
- Insured accuracy of records for all of my active Agents within VR2.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained positive working relationship with fellow staff and management.
- Provided some training to team members on proper procedures for working with Agents.
- Created reports and presentations for management and our Agents to review performance data.
- Collaborated with internal teams to align Agent services with company goals.
- First 7 years with Millennium I worked as a Case Manager, Team Lead and Skip Tracer
- Work to successfully conclude delinquent accounts across the country
- High volume of calls to customers,
clients and repossession agents - Managed teams to complete tasks and repossess vehicles.
Education
Bachelor of Arts - Art History and Psychology
Kent State University
Kent, OHSkills
- Territory Management
- Research and analyzing information
- Agent onboarding
- Contract negotiation
- Compliance oversight
- Agent relationship management
- Agent evaluations
- Risk assessment
- Problem-solving abilities
- Analytical skills
- Active listening
- Conflict resolution
- Experience in leadership
- Knowledge of federal repossession
laws - Team building
Technological Proficiencies
Microsoft Edge
Internet Explorer
Windows
RDN
Recovery Connect
iBeam
RISC
VR2
TLO
Equifax
Accurint
social media
multi phone lines/conference calls
Timeline
Vendor Relations Specialist
Millennium Capital & Recovery Corp
04.2013 - Current
Bachelor of Arts - Art History and Psychology
Kent State University