Alyssa Lerma
San Bernardino,CA
Summary
Dynamic professional with a proven track record in a variety of settings, enhancing relations and driving cost savings through strategic negotiations. Excelled in fast-paced environments, demonstrating exceptional problem-solving and interpersonal communication skills. Achieved significant improvements in procurement efficiency and customer service delivery, underscoring a commitment to excellence and teamwork.
Overview
9
9
years of professional experience
Work History
Vendor Relations Specialist
Dolce & Gabbana
02.2023 - 04.2024
- Frequently inspected production area to verify proper equipment operation.
- Reduced costs by identifying opportunities for consolidation of services and strategic partnerships with key suppliers.
- Achieved cost savings through skillful negotiation tactics during contract renewals or termination discussions with underperforming vendors.
- Streamlined procurement processes for increased efficiency in sourcing, negotiating, and contracting with vendors.
- Managed vendor performance to maximize profitability and achieve financial objectives.
Dental Assistant
A1 Dental
02.2020 - 05.2021
- Prepared patient x-rays and images for dentist review.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Scheduled and confirmed patient appointments.
Customer Service Representative
Kohls Department Store
08.2015 - 01.2018
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor Of Administration - Marketing Management And Research
California State University San Bernardino
San Bernardino, CA05.2024
Associates - Business Administration
Barstow Community College
Barstow, CA01.2021
Skills
- Customer Focus
- Relationship Management
- Vendor relationships
- Product Development
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Multitasking
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Team Leadership
- Decision-Making
- Customer Relationship Management
- Goal Setting
- Interpersonal Communication
- Adaptability
- Project Planning
- Market Research
- Marketing strategy
Languages
Spanish
Native or Bilingual
Timeline
Vendor Relations Specialist
Dolce & Gabbana
02.2023 - 04.2024
Dental Assistant
A1 Dental
02.2020 - 05.2021
Customer Service Representative
Kohls Department Store
08.2015 - 01.2018
Bachelor Of Administration - Marketing Management And Research
California State University San Bernardino
Associates - Business Administration
Barstow Community College
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