Summary
Overview
Work History
Education
Skills
Timeline
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Anna Hirota Champion

Lewisville,TX

Summary

Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Customer-driven individual with dynamic safety and service skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

35
35
years of professional experience

Work History

Vendor Relations Specialist

Tovar Snow Professionals
10.2021 - Current
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Resolved 90% of customer issues daily.
  • Gathered, organized and input information into digital database

Flight Attendant

Delta Airlines
08.1988 - 12.2020
  • Coordinated and executed exceptional inflight service to thousands of passengers over 32 years.
  • Administered first aid to passengers experiencing medical emergencies
  • Used excellent customer service skills in addressing passengers' needs.
  • Collaborated with flight crew to maximize smooth and safe flights.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Interpreted for Ukrainian speaking customers as Ukrainian speaker for over 4 years while flying to Ukraine.

Emergency Room Unit Secretary

Northwest Community Hospital
08.2009 - 04.2015
  • Informed patients and families on progress during visits
  • Administered phone calls and arranged doctor consultations.
  • Developed and maintained positive professional relationships.
  • Answered phone calls and messages for 4-6 physicians in emergency medical facility.
  • Greeted and interacted with patients to provide information and answer questions.
  • Interpreted in Ukrainian.

Business Owner

Ukrainian Village Grocery
08.1991 - 05.2006
  • Resolved customer complaints in professional manner while prioritizing customer satisfaction.
  • Prepared bank deposits and handled business sales, returns and transaction reports
  • Trained new employees on proper protocols and customer service standards
  • Managed team of over 15 employees.

Education

CNA - Nursing Assistance

William Rainey Harper College
Palatine, IL
03.2011

Associate of Arts - Fashion Merchandising

International Academy of Merchandising And Design
Chicago, IL
06.1987

Skills

  • Decision-making and leadership
  • Customer service-oriented
  • Training Procedures
  • Customer Satisfaction
  • Fluent in Ukrainian
  • Teamwork and Collaboration
  • Focused
  • Positive attitude
  • Cultural Awareness
  • Excellent Communication

Timeline

Vendor Relations Specialist

Tovar Snow Professionals
10.2021 - Current

Emergency Room Unit Secretary

Northwest Community Hospital
08.2009 - 04.2015

Business Owner

Ukrainian Village Grocery
08.1991 - 05.2006

Flight Attendant

Delta Airlines
08.1988 - 12.2020

CNA - Nursing Assistance

William Rainey Harper College

Associate of Arts - Fashion Merchandising

International Academy of Merchandising And Design

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Anna Hirota Champion