Jetaun Caldwell
Washington,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help achieve company goals.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
21
21
years of professional experience
Work History
Vendor Relations Specialist
MTS Group LLC
03.2021 - 01.2024
- Strengthened vendor relationships by maintaining consistent communication and addressing concerns promptly.
- Reduced order discrepancies by implementing a streamlined inventory management system for tracking and ordering supplies.
- Negotiated favorable contract terms with vendors, leading to cost savings and improved service levels.
- Collaborated with cross-functional teams to identify opportunities for process improvement in vendor relations.
- Conducted regular performance reviews of vendors, ensuring adherence to agreed-upon standards and expectations.
- Developed training materials for new employees, facilitating a smooth onboarding process in the vendor relations department.
- Resolved invoice disputes efficiently, minimizing potential financial risks for both parties involved.
Appraisal Coordinator
Radian
08.2018 - 01.2021
- Recruiting and Assigning daily appraisal orders from the clients to the Appraiser
- Follow-up to the appraisers to make sure appraisal orders are scheduled, inspected and on time for delivery
- Updates to the clients on the appraisal orders containing due dates and delays if any
- Optimized client satisfaction by promptly addressing inquiries and resolving concerns related to appraisals.
Typing Clerk
Independent Settlement Services
09.2018 - 08.2019
- Typing Title Reports for the clients
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
Subordination Processor
ServiceLink A Black Knight
10.2009 - 09.2018
- Conducting Title Clearing Activities for the client, including Subordinations, Modifications, Payoff and Satisfactions
- Acting as a Liaison between the Senior and Junior lien holders to meet the need of the Client and Borrower
- Collaborate Internally with the Title Curative Team, Accounting Dept and Document preparation team to ensure clear title
Document Preparer
ServiceLink A Black Knight
10.2009 - 09.2018
- Prepared Various Documents, Including Deeds, Power of Attorney Agreements, Subordination Agreements and Mortgage Releases
Loan Closing Specialist
Washington Mutual Bank
09.2002 - 08.2008
- Streamlined the loan closing process by diligently reviewing documents and ensuring accuracy.
- Improved customer satisfaction by providing timely updates and addressing concerns throughout the loan closing process.
- Collaborated with underwriters to expedite approvals, resulting in faster closings for clients.
- Reduced errors in loan documentation by implementing thorough review processes before submission.
- preformed final calculations, reviewed and approved the final settlement statement
- reviewed all post-closing documents and confirmed receipt of outstanding conditions prior to funding the loan
Education
High School Diploma -
Fort Cherry High School
Mcdonald, PA06.1992
Skills
- Customer Service Skills
- Time management Skills
- Effective communication
- Organizational Skills
- Conflict resolution
- Decision making Skills
Timeline
Vendor Relations Specialist
MTS Group LLC
03.2021 - 01.2024
Typing Clerk
Independent Settlement Services
09.2018 - 08.2019
Appraisal Coordinator
Radian
08.2018 - 01.2021
Subordination Processor
ServiceLink A Black Knight
10.2009 - 09.2018
Document Preparer
ServiceLink A Black Knight
10.2009 - 09.2018
Loan Closing Specialist
Washington Mutual Bank
09.2002 - 08.2008
High School Diploma -
Fort Cherry High School
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