SHANI AARON
Riverview,FL
Summary
Customer-focused Leasing and Front Office Professional with strong experience in high-volume customer service, administrative coordination, and client relations within fast-paced environments. Skilled in guiding customers through application processes, resolving inquiries, managing records, and delivering exceptional service. Experienced in CRM systems including Yardi and Salesforce.
Overview
8
8
years of professional experience
Work History
Vendor Relations Specialist
Caples Solutions
10.2024 - Current
- - Handle vendor communication and resolve inquiries
- - Maintain accurate records and documentation
- - Support administrative workflows
Customer Service Representative
Nelnet
08.2023 - 10.2024
- - Assisted customers with applications and documentation
- - Managed high-volume calls and emails
- - Updated CRM systems with accurate records
Customer Support / Field Services
Invitation Homes
06.2022 - 07.2023
- - Coordinated service requests and resident communication
- - Acted as liaison between tenants and service teams
Customer Service Manager
Bella and Beyond
06.2018 - 06.2023
- - Managed front desk operations and scheduling
- - Resolved customer concerns and trained staff
Education
Medical Assistant Diploma -
Florida Career College
Skills
- - Apartment Leasing Support & Customer Service
- - Property Tours & Resident Interaction
- - Lease Applications & Documentation Processing
- - Resident Relations & Issue Resolution
- - High-Volume Phone, Email & Walk-In Communication
- - CRM Systems: Yardi, Salesforce
- - Microsoft Office (Excel, Outlook, Word)
- - Scheduling & Administrative Support
- - Conflict Resolution & Customer Retention
- Strong negotiation skills
- Relationship management
Timeline
Vendor Relations Specialist
Caples Solutions
10.2024 - Current
Customer Service Representative
Nelnet
08.2023 - 10.2024
Customer Support / Field Services
Invitation Homes
06.2022 - 07.2023
Customer Service Manager
Bella and Beyond
06.2018 - 06.2023
Medical Assistant Diploma -
Florida Career College