Ahleighia Carter-Croom
Lancaster ,PA
Summary
Experienced administrative professional with solid background in versatile office environments focused on delivering exceptional clerical and operational support for offices. Professional individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Vendor Relations Specialist
Home365 Property Management
Lancaster, PA
10.2021 - Current
- Negotiated with vendors to gain optimal pricing on services resulting in substantial increase in profit margin.
- Trained new vendors on how to work the platform and provided tech support for existing vendors.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
- Developed and implemented strategies for vendor recruitment onboarding, training, and performance management.
- Maintained accurate records of all vendors and their documents.
- Established procedures for the selection and evaluation of new vendors.
- Evaluated vendor services and activities against company standards.
- Resolved conflicts between vendors, tenants and property owners in a timely manner.
- Developed policies and procedures related to vendor oversight.
Accessories Specialist
Pete's RV Center
Mountville, PA
03.2021 - 10.2021
- Maintained friendly, outgoing and customer-focused demeanor while on sales floor.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Created attractive displays pairing products and accessories to drive sales.
- Processed special transactions such as returns and exchanges to serve customers.
- Recommended merchandise to customers based on needs and preferences.
- Educated customers on product and service offerings.
- Coordinated inventory, stocking, and ordering.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
Receptionist, Scheduler, Account Manager
Warren Installations
Lancaster , PA
03.2017 - 03.2021
- Answered and directed incoming calls using multi-line telephone system.
- Coordinated installation appointments between customers and technicians.
- Directed and oversaw office personnel activities.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
- Developed knowledge of the telematics products that are installed in trucking fleets for the purposes of GPS location, collision avoidance, and safety.
- Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
- Handled scheduling for $500,000 annual revenue-producing company, ensuring that every project was adequately staffed.
Hostess, Food Runner, Takeout Coordinator
BJ’s Restaurant & Brewhouse
Lancaster, PA
06.2016 - 04.2017
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Completed final preparations of dishes and quickly delivered items to customers.
- Offered insight into menu items to answer customer questions.
Temp Agent
Tristarr Staffing
Lancaster, PA
01.2016 - 03.2021
- Worked in a variety of offices performing clerical, secretarial, and administrative tasks.
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- The broad range of industries and departments where assignments took place prepared me to work in virtually any environment.
Education
Bachelor of Arts - Music And Vocal Performance
Washington & Jefferson College
05.2016
Skills
- Multi-line telephone skills
- Meticulous and organized
- Service-oriented mindset
- Multitasking and prioritization
- Event planning
- Excellent communication skills
- Report writing
- Issue resolution
- Schedule coordination
- Account management
Certification
Certificate of Professional Achievement
Fullbridge Entrepreneurship Program
In the Fullbridge program, I attended a 170-hour course on developing Entrepreneurship Skills and Business Professionalism. The course’s main objectives were to teach
Timeline
Vendor Relations Specialist
Home365 Property Management
10.2021 - Current
Accessories Specialist
Pete's RV Center
03.2021 - 10.2021
Receptionist, Scheduler, Account Manager
Warren Installations
03.2017 - 03.2021
Hostess, Food Runner, Takeout Coordinator
BJ’s Restaurant & Brewhouse
06.2016 - 04.2017
Temp Agent
Tristarr Staffing
01.2016 - 03.2021
Bachelor of Arts - Music And Vocal Performance
Washington & Jefferson College
Interests
Collegiate and Community Extracurriculars: , Vice President of Membership for G.I.V.E., 2012-2014 Leadership & Service Institute of W&J, 2012 Kappa Alpha Theta Fraternity, 2012-2016 AmeriCorps, 2012-2013 Student Ambassador, 2012-2016 Cheerleading 2013-2016 Cheerleading Captain, 2015-2016 Founder/ President of Women’s Rugby Team, 2012-2014 Choir & Camerata Singers, 2012-2016 Secretary of W & Jaybirds, 2012-2016
Interests
Collegiate and Community Extracurriculars: , Vice President of Membership for G.I.V.E., 2012-2014 Leadership & Service Institute of W&J, 2012 Kappa Alpha Theta Fraternity, 2012-2016 AmeriCorps, 2012-2013 Student Ambassador, 2012-2016 Cheerleading 2013-2016 Cheerleading Captain, 2015-2016 Founder/ President of Women’s Rugby Team, 2012-2014 Choir & Camerata Singers, 2012-2016 Secretary of W & Jaybirds, 2012-2016
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