Dawn Dacus
Columbus
Summary
Personable and dedicated Accounts Manager, Accounts Payables Receivables Manager, Customer Account Representative with extensive experience in the service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Accounts Payable Manager
Onyx Realty
Reynoldsburg
12.2024 - Current
- Oversee full-cycle accounts payable, ensuring accurate processing and payment of community and company bills
- Manage vendor, insurance, and utility company relationships, resolving billing issues and payment concerns.
- Managing the accounts payable process, ensuring accuracy and timeliness of payments, and maintaining good relationships with vendors.
- Paying invoices, and recording all payments, research missing payments, misapplied payments.
- Tracking credits owed to the company.
- Responding to queries from suppliers, customers.
- APPFOILIO
Account Manager
NetJets
Columbus
01.2023 - 01.2025
- Coordinate domestic and international travel bookings for high-net-worth clients, including ground transportation, flight schedules, and accommodations.
- Serve as a trusted advisor on travel logistics, providing recommendations on trip planning, flight restrictions, and safety considerations.
- Proactively identify potential challenges in trip execution and collaborate across departments to resolve issues swiftly.
- Communicate flight schedules, changes, and details with clients, pilots, and crew, ensuring seamless travel experiences.
Accounts Payable/Receivables Management Specialist
BMW Financial Services NA
Hilliard
01.2016 - 10.2021
- Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Posted revenues by verifying and entering transactions from lock box and local deposits.
- Posted and verified entries to logs, spreadsheets or reports to update department records and accounting system.
- SAP
Insurance Specialist
BMW Financial Services NA
Hilliard
01.2009 - 01.2016
- Evaluated extent of damage and documented findings.
- Researched and verified insurance policy coverage.
- Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.
- Provide customer support to members, providers, billing departments and other insurance agency's regarding claims, appeals and eligibility.
- Resolved repair cost inquiries, consulting with various appraisers for second opinions to resolve disagreements.
Lease End Contract Specialist
BMW Financial Services
Hilliard
01.2007 - 01.2009
- Monitored status of all active leases to prepare for renewals or vehicle turn ins at the end of leasing term.
- Settled customer/dealer conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Explained policies and procedures to lessee and enforced rules
- Formed and sustained strategic relationships with customers.
Financial Customer Care Rep
BMW Financial Services NA
Hilliard
01.2006 - 01.2007
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Uphold quality control policies and procedures to increase customer satisfaction.
Education
Real Estate License - Real Estate
Hondros College of Real Estate
Westerville, OH12.2021
Diploma -
Groveport Madison High School
Groveport, OHLicense - Cosmetology
Eastland Fairfield Career And Technical Schools
Groveport, OHSkills
- Creative Problem Solving
- Customer Account Management
- Detail Oriented
- Verbal and Written Communication
- SAP experience
- Accounts payable
- Payment processing
- Accounts receivable
Certification
- Licensed Notary Public, 2021
- Licensed Online Notary Public, 2022
References
- Sharon Kendrick, Paralegal, State of Ohio Attorney General Office, (614) 439-4059
- Nita Addrece, Customer Relations Representative, BMW Financial Services, (614) 732-9844
- I‘Sha Austin, LPN Supervisor, Agency, (614) 517-7048
Timeline
Accounts Payable Manager
Onyx Realty
12.2024 - Current
Account Manager
NetJets
01.2023 - 01.2025
Accounts Payable/Receivables Management Specialist
BMW Financial Services NA
01.2016 - 10.2021
Insurance Specialist
BMW Financial Services NA
01.2009 - 01.2016
Lease End Contract Specialist
BMW Financial Services
01.2007 - 01.2009
Financial Customer Care Rep
BMW Financial Services NA
01.2006 - 01.2007
Real Estate License - Real Estate
Hondros College of Real Estate
Diploma -
Groveport Madison High School
License - Cosmetology
Eastland Fairfield Career And Technical Schools
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