Dawn Demsko
Operations Manager
Richmond,VA
Summary
Versatile leader with a strong background in managing operations and enhancing employee engagement. Known for fostering positive environments and streamlining processes to achieve organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Operations Manager
E & R Sales Inc.
Midlothian, VA
09.2024 - 11.2025
- Managed client inquiries to ensure timely resolution and satisfaction.
- Coordinated communication between departments to streamline operations and enhance service delivery.
- Developed and maintained client relationships to foster loyalty and repeat business.
- Executed daily operational tasks, adapting quickly to changing client needs.
- Collaborated with sales team to align client expectations with product capabilities.
- Monitored performance metrics to ensure adherence to quality standards in service delivery.
- Created a positive work environment by promoting open communication, fostering teamwork, and recognizing employee achievements.
Lead Teacher
West End Montessori School
Richmond, VA
11.2023 - 09.2025
- Developed and implemented engaging lesson plans tailored to individual student needs.
- Facilitated classroom management strategies to promote a positive learning environment.
- Collaborated with parents to enhance student development and address concerns effectively.
- Mentored junior teachers in Montessori methods and classroom best practices.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
General Manager
Burgerbusters Inc.
Midlothian, VA
12.2018 - 12.2023
- Fostered a positive work environment, mentoring team members to enhance employee engagement and retention.
- Managed scheduling and labor costs, optimizing workforce efficiency during peak hours.
- Collaborated with marketing teams to execute promotional campaigns, driving customer traffic and sales growth.
- Conducted regular performance reviews, setting goals to improve individual accountability and operational outcomes.
- Managed staff recruitment, training, and performance evaluations to build a strong team culture.
- Led initiatives to increase revenue through effective marketing campaigns and promotions.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Manager
Panda Express Restaurant Group
Midlothian, VA
09.2021 - 10.2023
- Led restaurant operations, ensuring adherence to quality and safety standards.
- Developed and implemented staff training programs, enhancing team performance and service delivery.
- Streamlined inventory management processes, reducing waste and improving cost efficiency.
- Analyzed sales data to identify trends, informing strategic decision-making for menu offerings.
Food and Beverage Manager
Stonehenge Country Club
Midlothian, VA
02.2015 - 04.2019
- Oversaw daily operations of food and beverage services, ensuring exceptional customer experiences.
- Developed and implemented training programs for staff to enhance service quality and efficiency.
- Managed vendor relationships to secure high-quality supplies and negotiate favorable pricing agreements.
- Coordinated special events and catering services, aligning offerings with client expectations and club standards.
- Led team meetings to foster communication, address challenges, and promote a culture of continuous improvement.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Organized successful special events that contributed to increased sales figures.
- Maintained highest standards for beverage quality and service.
- Worked closely with marketing teams on promotional activities that generated increased foot traffic.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
Skills
- Sales support
- Customer service
- Problem-solving
- Employee relations and conflict resolution
Certification
- First Aid- Adult, Child and Infant
- CPR- Adult, Child and Infant
- AED
- Tips Certification (Alcohol Service)
- ServeSafe
Timeline
Client Operations Manager
E & R Sales Inc.
09.2024 - 11.2025
Lead Teacher
West End Montessori School
11.2023 - 09.2025
Manager
Panda Express Restaurant Group
09.2021 - 10.2023
General Manager
Burgerbusters Inc.
12.2018 - 12.2023
Food and Beverage Manager
Stonehenge Country Club
02.2015 - 04.2019