DAWN DEROCHIE
Le Mars,IA
Summary
Office assistant with experience in customer service, bookkeeping support, and team supervision. Builds positive client experiences through accurate communication and follow-up. Manages schedules, records, and daily office operations to support consistent service delivery.
Overview
1
1
Language
37
37
years of professional experience
Work History
Administrator Assistant
Iowa State Extension & Outreach
Plymouth County, IA
02.2022 - Current
- Managed customer inquiries via phone, delivering prompt service to enhance satisfaction.
- Welcomed customers with friendly greetings to create positive first impressions.
- Handled billing processes accurately, maintaining financial integrity throughout transactions.
- Conducted bookkeeping tasks to track and organize financial records efficiently.
- Organized agricultural classes, engaging community members in educational initiatives.
- Coordinated schedules for workshops and events within community outreach programs.
- Maintained accurate records of participant registrations and attendance data for reporting purposes.
- Processed invoices according to company procedures, mitigating financial discrepancies.
Mailroom / Box Handler / Van Route Delivery
Northwest Area Education Agency (AEA)
Sioux City, IA
08.2018 - 11.2020
- Delivered mail to schools, facilitating timely communication between educators and administration.
- Sorted and organized boxes to streamline distribution within facility.
- Collaborated with local schools to supply educational kits, enhancing classroom resources.
Head Custodian – supervised 2 PT employees
Clark Elementary School
Le Mars, IA
01.2009 - 08.2018
- Supervised daily cleaning operations across classrooms and common areas to ensure optimal hygiene.
- Conducted regular inspections for cleanliness and safety compliance, addressing issues proactively.
- Developed cleaning schedules to facilitate timely maintenance of facilities.
- Managed inventory of cleaning supplies and equipment to support uninterrupted cleaning operations.
- Collaborated with school administration to address facility concerns promptly and effectively.
- Moved equipment and furniture to conduct thorough cleaning of all spaces.
- Executed comprehensive cleaning tasks, including sweeping, mopping, and polishing, to uphold hygiene and order in all facilities.
Sales & Customer Service Rep – Mobiles / Cable TV
Premier Communications
Le Mars, IA
01.2006 - 01.2008
- Coordinated internet and phone services to effectively address customer needs.
- Managed billing and accounting processes, ensuring accurate and efficient transactions.
- Collaborated with community to improve service delivery and foster engagement.
Production
Wells Blue Bunny
Le Mars, IA
01.2005 - 01.2006
- Managed day-to-day production line operations while maintaining steady output standards.
- Identified, analyzed and resolved complex production issues.
- Maintained and updated daily bakery production records.
- Performed daily backups of production data.
Customer Service & Sales Rep – Personal Computers
Gateway 2000
North Sioux City, SD
01.1995 - 01.1998
- Engaged customers through effective communication and product knowledge.
- Developed strong relationships with clients to ensure repeat business.
- Collaborated with team members to meet sales targets consistently.
- Handled incoming calls to address customer inquiries about products and services
Cleaning Crew and Production
Wells Blue Bunny
Le Mars, IA
01.1990 - 01.1994
- Performed cleaning tasks in plant, ensuring clean and safe work environment through sweeping, mopping, and vacuuming.
- Completed day-to-day duties accurately and efficiently.
- Proposed innovative ideas during team meetings to improve processes. and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Le Mars Community School
Le Mars, Iowa01-1991
Skills
- Customer service expertise
- Billing accuracy
- Bookkeeping
- Sales proficiency
- Cleaning operations
- Inventory management
- Time management
- Process improvement
- Basic computer skills
- Microsoft Office suite
- Facility maintenance
- Administrative support
- Team collaboration
- Verbal communication
- Written communication
- Problem solving
- Attention to detail
- Multitasking
- Dependable team player
- Positive work attitude
- Team supervision
- Adaptability and flexibility
- Interpersonal communication skills
Personal Information
Marital Status: Married
Hobbies and Interests
Family activities, children’s school functions & sports, Exchange Student Sponsor (18 year old female from South Korea), church activities, foster parents, Le Mars Pioneer Village volunteer
PERSONAL DATA:
- Health: Excellent
- Married, four children
Languages
English
Professional
Timeline
Administrator Assistant
Iowa State Extension & Outreach
02.2022 - Current
Mailroom / Box Handler / Van Route Delivery
Northwest Area Education Agency (AEA)
08.2018 - 11.2020
Head Custodian – supervised 2 PT employees
Clark Elementary School
01.2009 - 08.2018
Sales & Customer Service Rep – Mobiles / Cable TV
Premier Communications
01.2006 - 01.2008
Production
Wells Blue Bunny
01.2005 - 01.2006
Customer Service & Sales Rep – Personal Computers
Gateway 2000
01.1995 - 01.1998
Cleaning Crew and Production
Wells Blue Bunny
01.1990 - 01.1994
Le Mars Community School