Summary
Overview
Work History
Education
Skills
Personal Information
Assessments
Timeline
Generic

Raven Lawrence

Maitland

Summary

Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.

Overview

3
3
years of professional experience

Work History

Executive Assistant/Administrator

Nova Home Solar
10.2023 - Current
  • Resolved operational inefficiencies
  • Addressed hiring and payroll challenges
  • Solved training inadequacies
  • Overcame data analytics obstacles
  • Fixed CRM management issues
  • Streamlined office processes, significantly boosting productivity and employee satisfaction
  • Managed complex scheduling and logistics, ensuring seamless business operations
  • Enhanced data-driven decision-making by optimizing CRM analytics
  • Provided high-level administrative support to executive team, managing calendars, scheduling meetings, and coordinating travel arrangements
  • Screened phone calls and emails for executives, prioritizing messages and responding on their behalf when necessary
  • Managed confidential information with utmost discretion and maintained strict confidentiality protocols
  • Organized and facilitated meetings, including preparing agendas, taking minutes, and distributing meeting materials
  • Developed efficient filing systems to ensure easy retrieval of documents both in physical files and electronic databases
  • Managed expense reports for executives by accurately tracking expenses, reconciling receipts, and submitting timely reimbursement requests
  • Collaborated with cross-functional teams to coordinate projects or initiatives led by the executive team
  • Researched industry trends or competitors' activities to provide valuable insights to executives during decision-making processes
  • Liaised between executives employees clients vendors providing exceptional customer service support
  • Managed multiple tasks priorities simultaneously adapting changing needs deadlines seamlessly
  • Implemented streamlined administrative procedures improving efficiency productivity department

Sales/Marketing Agent

Current Home
10.2022 - 08.2023
  • Demonstrated innovative approach in qualifying leads
  • Enhanced team performance through strategic insights
  • Significantly contributed to the growth of the client base
  • Analyzed market trends to optimize outreach strategies, enhancing team performance
  • Introduced digital tools to enhance lead generation

Marketing Agent

Bluegreen Vacations
03.2022 - 10.2022
  • Retail marketing agent for a hotel, gaining new clients, working in customer service, and training other marketers
  • Assistant to the regional manager, helping approve clients and schedule employees, data entry and customer service expert
  • Managed scheduling and data entry with high accuracy, ensuring seamless operations and client satisfaction
  • Coordinated effectively with regional managers to optimize workflow and enhance team productivity

Education

Associate's degree - Plant science

UCF
Orlando, FL
03.2025

High school diploma -

Liberty High School
Kissimmee, FL
05.2021

Skills

  • Proficient in Microsoft Word
  • Advanced Excel Skills
  • Expertise in Microsoft PowerPoint
  • Skilled in Microsoft Office Applications
  • Experienced in Microsoft Outlook Management
  • Market Research
  • Customer Service Expertise
  • Effective Communication
  • Experienced in Google Docs Collaboration
  • Salesforce Administration
  • Strategic Marketing
  • Project Management Coordination
  • Detail-Oriented Data Management
  • Retail Sales Expertise
  • Customer Engagement
  • Data Analysis Expertise
  • Administrative Support Expertise
  • Talent Acquisition
  • Project Coordination
  • Prospective Client Outreach
  • Event Coordination
  • Technical Issue Resolution
  • Customer Relationship Management
  • CRM Software
  • Human Resources
  • Senior Administrative Support
  • Administrative support
  • Office management
  • Strong problem solver
  • Schedule & calendar planning
  • Office administration
  • Meticulous attention to detail
  • Customer Service-oriented
  • Travel coordination
  • Meeting planning
  • Travel arrangements
  • Excel spreadsheets
  • Database management
  • Document preparation
  • File organization
  • Project management
  • Staff management
  • Filing and data archiving
  • Invoice processing
  • Business administration
  • Appointment setting
  • Software knowledge
  • Spreadsheet tracking
  • Report writing
  • Technical support
  • Task delegation
  • Bookkeeping
  • Human resources management (HRM)
  • Accurate Payroll Administration

Personal Information

Work Permit: Authorized to work in the US for any employer

Assessments

  • Sales skills, Proficient, 05/01/22
  • Medical receptionist skills, Proficient, 09/01/23
  • Customer service, Proficient, 04/01/23
  • Social media, Proficient, 10/01/23
  • Administrative assistant/receptionist, Proficient, 04/01/23
  • Attention to detail, Proficient, 05/01/22
  • Customer focus & orientation, Proficient, 06/01/23
  • Work style: Reliability, Completed, 06/01/23
  • Written communication, Proficient, 05/01/23
  • Data entry: Attention to detail, Proficient, 04/01/23
  • Scheduling, Proficient, 05/01/23
  • Working with MS Word documents, Proficient, 04/01/23

Timeline

Executive Assistant/Administrator

Nova Home Solar
10.2023 - Current

Sales/Marketing Agent

Current Home
10.2022 - 08.2023

Marketing Agent

Bluegreen Vacations
03.2022 - 10.2022

High school diploma -

Liberty High School

Associate's degree - Plant science

UCF

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Raven Lawrence