Luz E. Sullivan
Chicopee,MA
Summary
To acquire a position where my experience as a highly organized professional, who is bi-lingual, has a strong work ethic, and would bring value to the hiring organization.
Overview
42
42
years of professional experience
Work History
Sr Executive Assistant and Office Administrator to the President & CEO
Baystate Health
Springfield, MA
01.2007 - Current
- Completes a broad variety of C-Suite-Level administrative tasks for the President/CEO including managing an extremely active calendar of appointments; completing expense reports following all internal policies and external regulations; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings
- Plans, coordinates, and ensures the President/CEO's schedule is followed and respected
- Provides 'gatekeeper' and 'gateway' role, creating win-win situations for direct access to the CEO's time and office
- Works closely and effectively with the President/CEO to keep them well informed of upcoming commitments and responsibilities, following up appropriately
- Maintains knowledge of organizational activities/initiatives, new developments, and community issues
- Acts as a 'barometer,' having a sense for the issues taking place in the environment and keeping the President/CEO updated
- Participates as an adjunct member of the Executive Team including assisting in scheduling meetings and attending meetings as needed
- Assists in coordinating the agenda of senior management team meetings and off-sites, and all-staff meetings
- Works with the Strategic Initiatives team in coordinating the President's outreach activities
- Follows up on contacts made by the President and supports the cultivation of ongoing relationships
- Supervises and directs the work of administrative staff, responsible for performance evaluations, employee development, work scheduling and orientation
- Office Administration
- Kronos timekeeper and approver
- Reviews and approves supply requisitions and check requests
- Prepares annual budget; schedules expenditures; analyzes variances and initiates corrective actions
- Supervises the purchase and maintenance of office equipment, including copier, computers, etc
Executive Assistant to the Vice President, Government & Community Relations
Baystate Health
Springfield, MA
01.2007 - Current
- Responsible for providing various executive assistant duties such as composing and typing complex correspondence, relaying confidential information, gathering, and interpreting information to develop reports, maintained departmental files, databases, and assisted in monitoring departmental budgets
- Maintained Vice President's calendar, opened and sorted mail, scheduled meetings, and travel arrangements
- Used discretion and judgment when screening visitors and handling telephone calls
- Planned and organized workload to ensure that all the established priorities were met
- Responsible for government/legislative, community, and public affairs project management, including coordination of people and resources for timely and successful completion of assignments, research and data compilation as assigned and problem resolution
- Assisted the Vice President in reviewing publications, reports, data bases and correspondence from key stakeholders
- Assisted in the development of the department's work plan schedule, sponsorship requests & project implementation plan
Assistant to the Director, Strategic & Program Planning
Baystate Health
Springfield, MA
01.2007 - Current
- Responsible for providing administrative support to the consultants within the Strategic and Program Planning department as well as the Director of Strategic & Program Planning
- Maintained a physician and demographic database which provided support to the Strategy & Business Development Division and the BH System
- Coordinated and set up of meetings involving the Baystate Health senior and clinical leadership
- Managed outlook calendars for the department
- Responsible for department operational and capital budget as well as helped to create and format PowerPoint presentations and business plans/reports for department
- Monitored and updated Kronos timecard schedules for department
Ministry Executive Assistant
Calvary Chapel Ft. Lauderdale
Ft. Lauderdale, FL
01.2000 - 01.2006
- Implemented a Volunteer Center to make personal contact with anyone interested in volunteering at the Church
- Responsible for the recruitment and processing of 4000+ volunteers interested in volunteering at this 18,000-member Church
- Duties included, but not limited to, processing volunteer paperwork, entering information into Shelby, a multi-tiered, integrated church management database program, and interviewing and assessing volunteers for placement in various areas
- Coordinated and organized Women's Retreats for 500+ attendees
- Administrative responsibilities for the Director of Women's Ministry
Executive Assistant
DHL Regional Services
Ft. Lauderdale, FL
01.1996 - 01.2000
- Under the general supervision of the V.P
- Of Human Resources, performed secretarial and advanced administrative duties
- Assignments generally involved work of a confidential nature and required knowledge of the practices and procedures of the function, as well as company products, policies and programs
- Responsibilities include, but are not limited to, the following:
- Assembled and analyzed information
- Prepared reports, manuals, agendas, correspondence, and memoranda
- Responsible for the Internal Communication of Human Resources related information
- Planned and organized work
- Answered mail and inquiries on own initiative
- Followed up with other departments and/or countries to ensure that requests were carried out
- Coordinated travel arrangements for the V.P
- Of Human Resources
Training & Development Support Specialist
DHL Regional Services
Ft. Lauderdale, FL
01.1996 - 01.2000
- Provided training support to trainers in the Latin America and Caribbean area
- Ensured that all training manuals/materials were current/updated and available for training
- Served as back up to the Human Resources Generalist by providing presentation support, recruitment support, etc
Administrative Manager
McDonald's Latin America
Boca Raton, FL
01.1993 - 01.1996
- Responsible for an office of 30+ employees within the Latin America/Caribbean Division as well as three field offices
- Prepared yearly budget ($500K+) and managed all the financial aspects of approving and processing invoices
- Traveled within Latin America providing support to field Administrative Managers
- Responsible for three direct reports (two Secretaries and one Receptionist)
- Organized Store Manager Conferences that consisted of 350 to 900 attendees
Customer Service Representative
Digital Equipment Corporation
Deerfield Beach, FL
01.1983 - 01.1993
- Provided customers and employees in the Latin America/Caribbean Region with personalized training plans to suit their individual needs
- Worked with software specialists to ensure that any escalation help needed for customers was channeled properly
Administrative Assistant (Plant Manager) & Sr. Secretary (Sr. Executives)
Digital Equipment Corporation
Deerfield Beach, FL
01.1983 - 01.1993
- Administrative support to five top-level managers and more than 50 indirect labor employees
- Interfaced with community leaders and processed contribution requests
- Trained new administrative personnel on new applications and company policies and procedures
- Recommended new methods of completing work more efficiently
- Improved workflow by 25%
- Arranged and facilitated bi-weekly management meetings, travel, and hotels for participants
- Established excellent rapport with external vendors to facilitate arranging off-site meetings
Education
Business Degree -
High School of Commerce
Springfield, MA01.1981
Skills
- Fluent in Spanish
- Fluent in English
- Proficient in Microsoft Word
- Proficient in Microsoft Excel
- Proficient in Microsoft PowerPoint
- Proficient in Microsoft Access
- Proficient in Microsoft Publisher
- Excellent Customer Service telephone skills
References
Furnished upon request.
Timeline
Sr Executive Assistant and Office Administrator to the President & CEO
Baystate Health
01.2007 - Current
Executive Assistant to the Vice President, Government & Community Relations
Baystate Health
01.2007 - Current
Assistant to the Director, Strategic & Program Planning
Baystate Health
01.2007 - Current
Ministry Executive Assistant
Calvary Chapel Ft. Lauderdale
01.2000 - 01.2006
Executive Assistant
DHL Regional Services
01.1996 - 01.2000
Training & Development Support Specialist
DHL Regional Services
01.1996 - 01.2000
Administrative Manager
McDonald's Latin America
01.1993 - 01.1996
Customer Service Representative
Digital Equipment Corporation
01.1983 - 01.1993
Administrative Assistant (Plant Manager) & Sr. Secretary (Sr. Executives)
Digital Equipment Corporation
01.1983 - 01.1993
Business Degree -
High School of Commerce