Modesta Mota
Thornton,CO
Summary
Management professional versed in all aspects of operations management, from scheduling and finance to production and marketing. Possesses exceptional communication, organizational and presentation capabilities. Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.
Overview
21
21
years of professional experience
Work History
Office Manager & Executive Assistant
AES Clean Energy
04.2022 - Current
- Managed office operations, ensuring smooth workflow and efficient communication among departments.
- Coordinated scheduling and logistics for meetings, enhancing team collaboration and project alignment.
- Implemented office policies and procedures, fostering a productive work environment and compliance with company standards.
- Oversaw inventory management, optimizing supply levels to support operational needs effectively.
- Developed training materials for new staff, improving onboarding processes and knowledge retention.
- Analyzed office performance metrics, identifying areas for improvement to drive operational excellence and cost savings.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Prepared detailed reports and presentations, enhancing decision-making processes for senior leadership.
- Streamlined office procedures, implementing new systems to improve efficiency in daily operations.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
Operations Manager
Oneliance
05.2021 - 03.2022
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Helped build and review master service agreements for work eligibility.
- Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Completed schedules, shift reports and other business documentation.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Coordinated with social media, public relations and other teams to execute product introductions.
- Onboarded new customers efficiently by developing database listings, uploading information and defining related lists.
Care Navigator
Physician Health Partners-CCHA
10.2020 - 05.2021
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Increased utilization of preventative care to reduce readmissions.
- Encouraged patients to schedule recommended tests and procedures.
- Educated patients on insurance and healthcare plans.
- Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support.
- Coached patients on self-advocacy.
- Managed large caseload of patients in Care Navigator department.
- Collected and reviewed patient information to assess eligibility for special programs.
- Maintained documentation on patient activities, coverage issues and hospital actions.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Entered details into computer systems and managed database of information.
- Monitored and assessed mother and newborn after delivery to ascertain proper healing and recovery.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Educated family members and caregivers on patient care instructions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Provided clients with recommendations to community resources.
- Evaluated patients and implemented comprehensive treatment plans to enhance mental health.
- Documented client progress in confidential files.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Provided care for patients based on physical, psychological, educational and safety criteria.
Executive Administrative Assistant
SCLHEALTH-Good Samaritan Hospital
10.2018 - 07.2020
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Allocated executive tasks and managed complex calendars and administrative functions.
- Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
CAD Administrative assistant
J&C Foundations Inc.
02.2016 - 05.2018
- Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues.
- Completed projects by effectively applying engineering, technical and maintenance procedures
- Answered and managed incoming and outgoing calls while recording accurate messages.
Office Manager
Colorado Orthopedic Rehabilitation Specialists, LLC
01.2005 - 02.2016
- Helped distribute employee notices and mail around the office.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.
- Professionally and courteously verified appointment times with patients.
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
- Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
- Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
- Verified patients’ eligibility and claims status with insurance agencies.
- Entered orders into the EMR system efficiently and without errors.
- Prepared patient charts accurately and neatly for the clinic.
- Diligently filed and followed up on third party claims.
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Certified that equipment and supplies were properly maintained for quality patient care and safety.
- Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
- Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
- Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
- Closely collaborated with management team to make necessary improvements and satisfy resident needs.
- Oversaw daily office operations for staff of 6 employees.
- Oversaw inventory and office supply purchases.
- Kept organized documentation of prescription refill information for office of 5 physicians.
- Managed hundreds of accounts receivable accounts working directly with the Financial Management Office.
- Planned and executed all aspects of office headquarter move.
Education
High School Diploma - undefined
Skyview High School
Thornton1997
Skills
- Report development
- Critical thinking
- Project planning
- Type 50 WPM
- Attention to detail
- Meeting minutes
- Executive presentation development
- Physician billing
- Team building
- Workers' compensation knowledge
- Business correspondence
- CMS-1500 billing forms
- Filing and data archiving
- Long-term business planning and execution
- Key relationship management
- Leadership experience
- Decision-making ability
- Clear communication skills
- Fluent in Spanish
- Superb time management skills
- Advanced MS Office Suite knowledge
- Patient-focused therapy
- Medicaid Management
- Financial administration
- Project coordination
- Hiring and recruitment knowledge
- Proactive mindset
- Persuasive communication style
- Expertise in invoice and payment transactions
- Intuit QuickBooks specialist
- Strong in MS Access and Excel
- Superior attention to detail
- Invoice coding familiarity
- Master calender management
- Scheduling
Timeline
Office Manager & Executive Assistant
AES Clean Energy
04.2022 - Current
Operations Manager
Oneliance
05.2021 - 03.2022
Care Navigator
Physician Health Partners-CCHA
10.2020 - 05.2021
Executive Administrative Assistant
SCLHEALTH-Good Samaritan Hospital
10.2018 - 07.2020
CAD Administrative assistant
J&C Foundations Inc.
02.2016 - 05.2018
Office Manager
Colorado Orthopedic Rehabilitation Specialists, LLC
01.2005 - 02.2016
High School Diploma - undefined
Skyview High School