DAWN DOAR
Grand Ronde,United States
Summary
Over 10 years of experience in providing oversight and direction in program management. Provides program management direction while developing important relationships with key stakeholders, facilitating complex program governance, and providing solutions. Manages staff in completion of daily operations. Provides oversight to ensure program requirements are completed on time and within budget. Strong interpersonal, analytical, problem-solving, organizational, decision-making, and conflict resolution skills.
Overview
34
34
years of professional experience
Work History
Department Manager and Program Coordinator
Confederated Tribes of Grand Ronde
Grand Ronde, Oregon
04.2015 - Current
- Knowledge of Head Start Early Learning Outcomes, Parent, Family and Community Engagement Framework and Head Start Performance Standards
- Knowledge and experience executing state and/or federal grants
- Working Knowledge of trauma informed practices
- Demonstrated knowledge of Head Start regulations and requirements
- Responsible for review, revision, and implementation of policies and procedures
- Achieved Accreditation with high level of compliance rating
- Organized, managed, and led work processes and projects of the quality improvement program
- Established a patient complaint system and managed complaint processes while reducing the number of complaints by 68%
- Responsible for ERSEA component (Enrollment, Recruitment, Selection, Eligibility, and Attendance)
- Responsible for maintaining program database and record keeping system
- Monitors grant requirements and submits related reports
- Develops and coordinates work plans, policies, and procedures to ensure that Federal and State rules and regulations are followed
- Focuses resources on direct delivery of services
- Records data management for accreditation, credentialing and grants management.
- Maintains a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Improves customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Collaborates with other departments/stakeholders to ensure seamless coordination in achieving program wide and Tribal objectives.
- Provides ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Assisted in the development of grant proposals, securing funding for vital program initiatives.
Executive Assistant
Indian Health Services
Spokane, WA
12.2014 - 02.2015
- Organized and managed administrative tasks for the Chief Executive Officer of the Spokane Tribal Clinic
- Fingerprinted personnel for internal and external employees to obtain credentials for employment
- Obtained photos of new employees, verified identification, and updated records
- Reviewed and maintained credential records for correctness and completion
- Assisted employees with status changes and maintained records for updates.
Veterans Service Representative
Department of Veterans Affairs
Auburn, WA
09.2009 - 10.2010
- Increased processed claims by 120 percent
- Processed Chapter 33 and Post 9/11 education benefits
- Identified dependency claims and individual unemployability renewals
- Issued contact letters and pre-determination letters
- Communicated full range of VA benefits and related programs
- Records data management for veteran claims processing.
- Enhanced veteran support by efficiently reviewing and processing claims and benefit applications.
- Streamlined case management for quicker resolutions, utilizing strong organizational skills and attention to detail.
- Improved communication with veterans by providing empathetic listening and clear explanations of benefits and procedures.
Project Manager
Lockheed Martin
Fort Lewis, WA
06.2008 - 09.2009
- Managed project resources, progress, completion timeframes, and budget while exceeding key operational performance targets
- Responsible for articulating requirements and technical solutions on a wide variety of complex topics
- Applied knowledge of the principles related to military and government policies, procedures and regulations
- Planned, scheduled, prepared and delivered briefings/presentations in writing and orally to directors and managers
- Adapted analytical techniques and evaluation criteria to extract, compile, and improve program effectiveness and/or organizational productivity of customer information
- Initiated, developed, and maintained working relationships with several agencies
- Interpreted, communicated, and implemented Federal regulations, policies and procedures
- Records data management for Unit Status Reporting.
Plans and Operations Manager
United States Army
Fort Lewis, WA
03.2000 - 11.2008
- Advised upper management during deliberations on planning, policies, budgetary concerns, and execution requirements to maintain consistency in meeting command objectives
- Action/project Manager for planning, executing, and supervising of logistical support activities, staff, for security, sustainment, and displacement of the Corps Command Posts during deployments
- Life Support Area Support Operations Officer/Manager for participating Coalition, Joint and Army forces such as Thailand, Japan, and South Korea
- Managed and directed short-term and long-term strategic and contingency plans
- Directed the implementation of changing policies and procedures while establishing cohesiveness among upper and lower management requirements
- Records data management for standard operating procedures and logistic and training operations.
Lead Cage Supervisor
Spirit Mountain Casino
Grand Ronde, Oregon
01.1995 - 01.2000
Customer Service
KMART
Springfield, Oregon
01.1990 - 01.1995
Education
MBA - Business Administration
University of Phoenix
Arizona01.2015
BS, Business Administration - Business And Accounting
Oregon State University
Corvallis, OR01.1999
Skills
- Program Management
- Operational Process Analysis
- Coordination of services
- Communication and Training
- Policy Development and Implementation
- Staff Development and Supervision
- Database Management
- Best Practices Implementation
- Program Governance and Compliance
- Grants and Budget Management
- Cultural Awareness and Inclusion
- Supervision and leadership
Timeline
Department Manager and Program Coordinator
Confederated Tribes of Grand Ronde
04.2015 - Current
Executive Assistant
Indian Health Services
12.2014 - 02.2015
Veterans Service Representative
Department of Veterans Affairs
09.2009 - 10.2010
Project Manager
Lockheed Martin
06.2008 - 09.2009
Plans and Operations Manager
United States Army
03.2000 - 11.2008
Lead Cage Supervisor
Spirit Mountain Casino
01.1995 - 01.2000
Customer Service
KMART
01.1990 - 01.1995
MBA - Business Administration
University of Phoenix
BS, Business Administration - Business And Accounting
Oregon State University