Summary
Overview
Work History
Education
Skills
Certification
Awards
Languages
Timeline
Generic

Irlune Laurore

Philadelphia,PA

Summary

Dynamic Program Manager with extensive experience at Melmark, excelling in regulatory compliance and crisis intervention. Proven track record in enhancing team performance through effective coaching and training. Skilled in behavioral intervention and fostering family communication, ensuring high-quality care and support for individuals with autism and intellectual disabilities.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Program Manager - Children's Residential Department

Melmark
Berwyn, USA
07.2024 - Current
  • Oversee clinical and administrative operations for children's residential programs, supervising staff across multiple homes.
  • Ensure compliance with regulations, DOH licensing standards, and accreditation requirements.
  • Collaborate with clinicians and behavior analysts to develop and implement behavioral interventions and teaching strategies.
  • Monitor staff adherence to hygiene, safety, adaptive equipment use, and medical protocols.
  • Ensure the completion of required documentation (incident reports, health/safety checklists, fire drills, and supply inventories).
  • Conduct staff performance evaluations, coach for professional growth, and lead departmental training.
  • Participate in the manager on-call rotation, conducting rounds, and submitting shift reports.
  • Maintain transparent family communication, addressing concerns, and providing regular updates.

Business Operations Analyst

Remote
01.2023 - Current
  • Developed workflow documentation, SOPs, and Concept of Operations in support of operational planning and RFP responses.
  • Supported proposal teams by crafting storyboards and drafting solution narratives aligned with solicitation requirements.
  • Facilitated client meetings to gather operational requirements and document key decision points and process flows.
  • Produced executive-ready briefings and status reports to effectively communicate strategies to leadership.
  • Assisted with contract transitions and onboarding by mapping roles and designing internal playbooks.

ABA Counselor

Melmark
Berwyn, USA
07.2022 - 07.2024
  • Designed and implemented individualized behavioral intervention plans to support I.S.P. goals.
  • Supported school department programs during overtime shifts, strengthening skills with intensely challenging behavior students.
  • Documented progress and collaborated with interdisciplinary teams to ensure treatment fidelity.
  • Responded to crises using CPI-approved interventions, ensuring safety, and regulatory compliance.
  • Maintained close collaboration with families and guardians to align treatment strategies.
  • Provided educational support by assisting students with their academic work as well as helping them develop problem solving skills.
  • Monitored clients' daily activities and responded appropriately when needed.

Residential Counselor - Adult Services

Melmark
Berwyn, USA
07.2019 - 07.2022
  • Provided direct care and skill-building support for adults with autism and intellectual disabilities.
  • Assisted with daily living, vocational programs, and community integration activities.
  • Ensured ISP compliance, accurate data collection, and state regulatory documentation.
  • Mentored and supported new staff to promote program consistency.
  • Documented resident progress and incidents in compliance with agency policies.
  • Mentored new staff on best practices for resident care and support strategies.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.

Server Director

SMG
Upper Darby, USA
05.2017 - 05.2019
  • Directed event operations, supervised staff, and maintained compliance with safety and quality standards.
  • Managed scheduling, training, and conflict resolution to improve team performance.
  • Provided exceptional customer service in fast-paced dining environment.
  • Enforced health and safety regulations to maintain a safe dining environment.
  • VerifIed and confirmed staff schedules to properly cover shifts.
  • Held performance reviews to identify and correct areas needing improvement.
  • Implemented training programs to enhance team performance and efficiency.

Education

Bachelor of Science - International Business

West Chester University
PA
05.2024

Associate of Applied Science - Business Administration

Delaware County Community College
PA
05.2022

Skills

  • PA ODP 6400 and 6100 regulatory compliance
  • Program management
  • Behavioral intervention
  • Regulatory compliance
  • Performance evaluation
  • Documentation standards
  • Crisis intervention
  • Residential program oversight
  • ISP oversight and active treatment implementation
  • Staff supervision
  • Coaching
  • Training
  • Licensing
  • Inspections
  • Accreditation readiness
  • Budgeting
  • Billing accuracy
  • Fiscal oversight
  • Incident management
  • Quality assurance
  • Crisis management
  • Family communication
  • Stakeholder communication
  • Community engagement
  • Inclusion
  • Team collaboration
  • Problem solving
  • Leadership development
  • OSHA compliance

Certification

  • Clinical Care for Autistic Adults, Harvard Medical School, 01/01/25, 6.25 CME Credits
  • CPI Safety & Crisis Intervention Certification
  • Ongoing Melmark training in ODP/DOH Regulatory Compliance and Quality Assurance

Awards

  • Young Entrepreneur Haitian Woman Award - Recognized for leadership and philanthropy.
  • Childhood Cancer Research Advocate Award - Honored for contributions to pediatric cancer research.

Languages

  • Haitian Creole, Native
  • English, Native/Fluent
  • Spanish, Proficient
  • French, Beginner

Timeline

Program Manager - Children's Residential Department

Melmark
07.2024 - Current

Business Operations Analyst

Remote
01.2023 - Current

ABA Counselor

Melmark
07.2022 - 07.2024

Residential Counselor - Adult Services

Melmark
07.2019 - 07.2022

Server Director

SMG
05.2017 - 05.2019

Bachelor of Science - International Business

West Chester University

Associate of Applied Science - Business Administration

Delaware County Community College

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