Klaus Heitman
Newtown,PA
Summary
I am a Program Specialist who started out as a direct care staff at a non-profit social services provider. I have over 13 years' experience in the ID field, and I am eager to learn more. In my role as a program specialist, I have experience leading meetings with family members and with external case managers. Additionally, I have experience writing detailed reports and annual assessments based off of the individuals needs . On the personal side, I am a dedicated, hard-working, and thorough worker.
Overview
23
23
years of professional experience
Work History
Program Specialist
Community Options, Inc
05.2023 - Current
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
- Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Monitor, schedule, and lead monthly as well as ISP meetings with case managers and family members.
- Streamlined communication channels between departments, enhancing overall organizational workflow efficiency as it pertains to the execution of assigned projects.
- Worked alongside other professionals to outline and implement program plans and objectives.
Quality Assurance Coordinator/ Certified Investigator
Community Options, Inc.
08.2021 - 05.2023
- Audit up to 30 homes & fire-drill binders; 50 medical tracking binders & finance binders; & 130 employee binders on a quarterly basis to ensure that it adheres to regulation standards
- Input audit notes into an excel tracking system
- Train department heads & new hire employees on the PA-ODP Regulatory Compliance Guide
- Lead region wide exit meetings on a quarterly basis to discuss areas of non-compliance
- Investigate incidents at a moment's notice to ensure that individual's safety is upheld
Fiscal Liaison/ Fleet Management
Community Options, Inc.
10.2018 - 08.2021
- Managed up to 17 company vehicles daily, assessed driver's safety through a Geo-Tab tracking system, & scheduled vehicles for routine maintenance needs
- Lead monthly driver safety training to new-hire staff & existing staff as needed
- Audited individual spending receipts on a daily basis to ensure that individual safety & dignity is not compromised
- Managed up to 28 individual financial records & coached individuals on money management
Employment Program Manager
Community Options, Inc.
03.2016 - 10.2018
- Supervised 6 job coaches with a caseload of up to 30+ individuals seeking employment services
- Analyzed & submitted billing on a weekly basis
- Networked with business leaders in the community to assess what their hiring needs are & to gauge whether or not the employer would be a good fit for the individuals
Direct Support Professional (Job Coach, Supportive Living, & Community Integration Counselor)
Community Options, Inc.
04.2011 - 03.2016
- Networked with business leaders in the community to assess what their hiring needs are & to gauge whether or not the employer would be a good fit for the individual
- Coached and mentored the individuals when they landed a job in the community as well as coached individuals on resume writing tips
- Secured competitive jobs in the community for our individuals with an 85% success rate
- Taught the importance of fire-safety to our individuals by performing monthly fire-drills with an overnight fire-drill once every 6 months
- Accompanied individuals to their routine medical appointments
- Supported our individuals in the community by taking them on outings for up to 16 hours a week
Life Skills Coach Volunteer
01.2011 - 12.2011
Volunteer
Give Kids the World Village
01.2008 - 12.2008
Entertainment Character/Parade Performer
Walt Disney World College Program
01.2008 - 12.2008
Character/Parade Performer
Sesame Place Entertainment
01.2002 - 12.2007
Education
B.S. - Education
Temple University
05-2011
Associates - Education
Bucks County Community College
Newtown, Pa01.2007
Skills
- Teamwork
- Time-management
- Computer proficiency
- Problem Solving Abilities
- Attention to Detail
- Customer Service
- Data Entry
- Multi-Tasking
- Self-Motivating
- Filing and paper management
- PA-ODP knowledge
Timeline
Program Specialist
Community Options, Inc
05.2023 - Current
Quality Assurance Coordinator/ Certified Investigator
Community Options, Inc.
08.2021 - 05.2023
Fiscal Liaison/ Fleet Management
Community Options, Inc.
10.2018 - 08.2021
Employment Program Manager
Community Options, Inc.
03.2016 - 10.2018
Direct Support Professional (Job Coach, Supportive Living, & Community Integration Counselor)
Community Options, Inc.
04.2011 - 03.2016
Life Skills Coach Volunteer
01.2011 - 12.2011
Volunteer
Give Kids the World Village
01.2008 - 12.2008
Entertainment Character/Parade Performer
Walt Disney World College Program
01.2008 - 12.2008
Character/Parade Performer
Sesame Place Entertainment
01.2002 - 12.2007
Associates - Education
Bucks County Community College
B.S. - Education
Temple University
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