Dawn Dofelmire
Sahuarita,AZ
Summary
Experienced with working in fast-paced environments that demand strong organizational, technical, and interpersonal skills. Able to build trust, develop cross-functional partnerships while maintaining diverse relationships with customers, stakeholders, and peers.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Relationship Associate
AFC
Auburn, WA
05.2023 - 03.2026
- Assisted the relationship manager in achieving portfolio goals utilizing Salesforce and Tableau.
- Onboarded new customers and helped their business find areas of opportunity and growth.
- Managed short term business liquidity through temporary credit increases and line modifications for customers.
- Used strong critical thinking skills to assess business and risk situations and worked with manager to formulate plan.
- Operated scanning equipment to digitize documents, ensuring accurate data capture.
- Assisted in organizing and maintaining digital files for easy retrieval.
- Supported team in processing incoming materials, enhancing workflow efficiency.
- Utilized CRM tools for quality assurance and customer satisfaction.
- Identified and managed daily customer delinquency needs.
Commercial Accounts Representative
Dealer Auto Auction
Auburn, WA
10.2018 - 05.2023
- Ability to manage, empower, model, and mentor others to embrace and share a vision while promoting a culture for success and growth within a team.
- Block clerked for auction sales, providing high level of support to auctioneers, and processed vehicles for sale.
- Worked high profile special events at DAA Seattle and DAA Northwest Spokane.
- Always seeking to grow and improve a team's ability to accomplish objectives, while promoting integrity, quality, trust, and respect.
- Partnered with other team members to develop and execute plans and strategies to improve methods for problem solving.
- Managed customer accounts, ensuring accurate information and timely updates.
- Collaborated with sales team to identify opportunities for account growth and retention.
- Streamlined internal processes for managing commercial accounts, resulting in increased efficiency and productivity.
City Council Member Position Four
City of Algona
Algona, WA
01.2014 - 01.2021
- Advocated for community needs through public forums and stakeholder engagement.
- Collaborated with city departments to develop and implement local policies.
- Analyzed budget proposals to ensure alignment with city goals and priorities.
- Collaborated with fellow council members to develop and implement sound fiscal policies for the city budget.
Account Representative for GSA Vehicle Marshalling
DAA Seattle
Auburn, WA
04.2016 - 10.2018
- Managed client accounts, fostering strong relationships to enhance customer satisfaction and retention.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Managed mandatory Government-wide vehicle acquisition programs, provides Federal agencies full-service vehicle leases, and offers short-term vehicle rentals.
- Processed over 1,000 vehicles to federal agencies. Took in vehicles from the agencies to sell at auction. Removed government license plates and fleet cards and stored them in a safe, secure place.
Education
Diploma -
Mt Tahoma High School
Tacoma06.1982
Skills
- Customer Relationship Management (CRM)
- Strong problem-solving skills
- Fleet Lease Account Management
- Intelligent Desktop / Call Center
- Microsoft Office based products
- Customer Service
- Google Workspace
- Time management
- Attention to detail
- Relationship building
Certification
- Federal Emergency Management Agency Training - Certificate of Completion
- Safe T.SAM NAAA Certification Training - Certificate of Completion
- Privacy PAM Certification Training - Certificate of Completion
Timeline
Relationship Associate
AFC
05.2023 - 03.2026
Commercial Accounts Representative
Dealer Auto Auction
10.2018 - 05.2023
Account Representative for GSA Vehicle Marshalling
DAA Seattle
04.2016 - 10.2018
City Council Member Position Four
City of Algona
01.2014 - 01.2021
Diploma -
Mt Tahoma High School