Dawn Donofrio
Selden,NY
Summary
Experienced Customer Service Manager bringing 30 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
30
30
years of professional experience
Work History
Customer Relations Manager
WindowRama
05.1994 - Current
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Implemented effective communication strategies for better understanding of customer needs and expectations.
- Established performance and service goals and held associates accountable for individual performance.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Education
High School Diploma -
North Babylon Senior High School
North Babylon, NY06.1987
Skills
- Documentation And Reporting
- Business Operations
- Performance reviewing
- Inter-department collaboration
- Staff Development
- Professional and Courteous
- Goal Setting
- Employee Coaching and Mentoring
- Staff Management
- Reports Generation
Timeline
Customer Relations Manager
WindowRama
05.1994 - Current
High School Diploma -
North Babylon Senior High School
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