Dawn Dowd
Lakewood,NJ
Summary
Dynamic Assistant General Manager at Old Bridge Surgi Center with expertise in operations management and customer relationship management. Successfully enhanced customer satisfaction through effective conflict resolution and streamlined processes, resulting in improved service quality. Proven track record in mentoring staff and implementing training programs that fostered a collaborative and high-performing work environment.
High-energy [Industry] management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
24
24
years of professional experience
Work History
Assistant General Manager
OLD BRIDGE SURGI CENTER
06.2000 - 03.2024
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Handled cash accurately and prepared deposits.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Resolved problems promptly to elevate customer approval.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored and motivated team members to achieve challenging business goals.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
Education
DICKINSON HIGH SCHOOL
Jersey City, NJSkills
- Workplace conflict resolution
- Operations management
- Customer relationship management expertise
Timeline
Assistant General Manager
OLD BRIDGE SURGI CENTER
06.2000 - 03.2024
DICKINSON HIGH SCHOOL