Dawn Dworak
Tampa
Summary
Luxury Sales Manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Associate Manager
Lilly Pulitzer
07.2022 - Current
- Lead and Coach associates in the moment
- Lead customer contact
- Establish immediate relationships with customers and build the brand and positioning
- Maintain store inventory and safeguard store assets
- Support store and district leadership in achieving budgeted net sales
Client Advisor
Louis Vuitton
08.2021 - 07.2022
- Provided a luxury shopping experience to clients by quickly establishing a courteous and friendly relationship backed by deep product knowledge, professional sales and post support contact.
- Exceeded performance goals by generating over $1.3M in sales during first three months on sales floor.
- Recognized for most appointment sales in 2021 by store leadership.
- Consistent daily and monthly sales leader in premium high-end merchandise, handbags, shoes, fragrances, and accessories.
- Leverage social media channels and direct messaging to build trusting client relationships and expand network to build a pipeline of new and ongoing sales.
Assistant Store Manager
Clarks
01.2021 - 08.2021
- Maintained store inventory through daily shipping and receivables as well as SKU swaps and send sales.
- Consistently achieved top sales through product knowledge and cross-selling.
- Build and maintain customer relationship by building social media network with direct and targeted online messaging.
- Supervise and train staff
Assistant Store Manager
Talbots
08.2020 - 01.2021
- Educated, coached, and mentored all associates based on their individual strengths, opportunities and needs
- Responsible for onboarding new employees, sharing fashion trends and driving key performance indicators.
- Created a collaborative, team environment where all associates are held accountable and proud to follow same standards as well as policies and procedures.
Assistant Store Manager
Chicos FAS
05.2019 - 08.2020
- Provided exceptional customer service as well as sales coaching and mentoring to junior associates.
- Maintained store inventory levels.
- Generated and reviewed daily and weekly store sales reports for opportunities to improve sales.
- Managed in-store and online sales returns and adjustments.
Education
Bachelor of Arts - Business Administration
Saint Xavier University
Minor - Human Resources
Saint Xavier University
Skills
- Luxury Sales
- Merchandising and Sales Presentation
- Results Analysis
- Promotional Events
- Exceptional Customer Rapport
- Store Management and Experience
- Sales Coaching
- Staff Management
Timeline
Associate Manager
Lilly Pulitzer
07.2022 - Current
Client Advisor
Louis Vuitton
08.2021 - 07.2022
Assistant Store Manager
Clarks
01.2021 - 08.2021
Assistant Store Manager
Talbots
08.2020 - 01.2021
Assistant Store Manager
Chicos FAS
05.2019 - 08.2020
Bachelor of Arts - Business Administration
Saint Xavier University
Minor - Human Resources
Saint Xavier University