Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dawn Ebbe

Manchester

Summary

Dynamic Store Manager with a proven track record at CosmoProf and Sally Beauty, excelling in customer service management and operations management. Spearheaded initiatives that significantly reduced staff turnover and enhanced customer satisfaction. Skilled in inventory control and team leadership, adept at fostering a culture of excellence and continuous improvement.

Overview

3
3
years of professional experience

Work History

Store Manager

CosmoProf
03.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Store Manager

Sally Beauty
09.2021 - 11.2023
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.

Education

High School Diploma -

Weymouth High School
Weymouth, MA
06-2015

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Team leadership
  • Outstanding communication skills
  • Inventory control
  • Recruiting and hiring
  • Operations management

Accomplishments

  • Exceeded monthly store sales goals 10 months in a row.
  • Resolved product issue through consumer testing.
  • Supervised team of 8 staff members.

Timeline

Store Manager

CosmoProf
03.2024 - Current

Store Manager

Sally Beauty
09.2021 - 11.2023

High School Diploma -

Weymouth High School

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Dawn Ebbe