Dawn Elizabeth King
CVS Caremark- Work Full Time From Home
Leland,NC
32
years of professional experience
Highly successful professional with extensive experience in assessing customer service, in financial services and retail services with the following competencies: Excellent organizational skills, Excellent written and oral communication, Fast Learner, High Level of Customer focus, Excellent Multi tasker, Ethics and values
Patient advocacy professional equipped for impactful contributions. Skilled in navigating healthcare systems, resolving patient concerns, and ensuring optimal care coordination. Strong collaborator, adept at adapting to evolving needs and driving team success. Proficient in communication, conflict resolution, and empathy, bringing reliability and results to every situation.
Experienced with patient support and healthcare navigation. Utilizes communication and problem-solving skills to advocate for patient needs. Track record of effective collaboration and resolving patient concerns swiftly and empathetically.
Work History
Patient Advocate
4 Years 9 Months- Advocated for patients' needs, ensuring access to medications and healthcare services.
- Facilitated communication between patients, providers, and insurance companies to resolve issues.
- Educated patients on medication management and healthcare resources available through CVS Caremark.
- Analyzed patient feedback to identify trends and improve service delivery processes.
- Coordinated care plans with healthcare professionals, enhancing patient support systems.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Monitored patient progress and provided emotional support.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Educated patients on available resources and community programs, increasing their access to needed services.
- Entered details into computer systems and managed database of information.
- Enhanced patient satisfaction by addressing concerns and providing information on healthcare rights and options.
- Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
- Worked effectively with staff from all departments to coordinate resolutions.
- Educated patients and families on healthcare options and financial support resources.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Service Associate
8 Years 4 Months- Assist Clients daily with banking transactions, balance cash drawers, issue debit cards, order checks, rotate ATM, Cash Vault and Coin Machine.
- Balance daily cash reports from previous banking day, order supplies for the office, place maintenance calls when needed.
- Make sure we are compliant on keeping reports for retention periods and shred what needs to be shredded.
- Delivered exceptional customer service, resolving inquiries and issues efficiently.
- Processed transactions accurately, ensuring compliance with banking policies and regulations.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted clients in navigating banking products and services, enhancing overall customer satisfaction.
- Implemented process improvements that increased efficiency in daily operations within the branch.
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Managed client accounts by updating information and processing transactions accurately.
Teller, Teller Supervisor, Call Center Representative, Teller
14 Years 5 Months- Processed member transactions accurately and efficiently, ensuring compliance with credit union policies.
- Assisted members with account inquiries, resolving issues to enhance customer satisfaction.
- Maintained cash drawer integrity through meticulous balancing and record-keeping practices.
- Educated members on product offerings, promoting relevant services to meet financial needs.
- Collaborated with team members to streamline operational workflows, improving transaction speed.
- Trained new tellers on procedures and best practices, fostering a knowledgeable team environment.
- Implemented process improvements that enhanced service delivery and reduced wait times for members.
- Led efforts to maintain high standards of security and confidentiality in all transactions and activities.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained accurate records of customer transactions in line with bank procedures.
- Maintained high accuracy in financial transactions, ensuring all cash and documentation were correct.
- Increased customer satisfaction through friendly interactions and resolving issues promptly.
- Handled various accounting transactions.
- Trained new hires on customer service policies and procedures.
Receptionist, Executive Secretary
10 Months- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients, families, and medical staff to facilitate care delivery.
- Maintained accurate patient records and confidential information in compliance with HIPAA regulations.
- Oversaw inventory management of office supplies, ensuring availability for daily operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
Receptionist, Secretary
1 Year 9 Months- Managed several phone calls, input service calls, dispatched service calls, typed up some reports in Microsoft Office, helped with human resource paper work such as filing, accounts receivable and payable, ordered office supplies, notarized documents, attended several training seminars and any other duties asked of me.
- Managed front desk operations, ensuring efficient customer service and smooth workflow.
- Assisted customers with inquiries, providing accurate information regarding services offered.
- Scheduled appointments and coordinated pickups, optimizing daily operations for maximum efficiency.
- Maintained cleanliness and organization of reception area, enhancing overall customer experience.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
Education
High School Diploma
- Attended several seminars at Colleges and other locations for Laundryman of Arizona and CP Federal Credit Union while I worked there 1994 to 2012
- Baker College, some medical studies 2007
Skills
Proficient in Excel
Windows
PC Teller
Client Central
FSP
Document Direct
Blue Zone
FSP and Ultrafis Credit Union Programs and Coin-Pro dispatching systems. Proficient with several other computer systems and computer phone systems like 12 line Executone Computer Phone system 108 and Infostar VX2-Voice Mail system. Five 9 computer phone
Micro Soft Teams
Micro Soft Outlook emails
Compass Health System
Sales Force Case System
Timeline
Patient Advocate
CVS Caremark- Work Full Time From Home
09.2021 - CurrentRead More
Service Associate
Branch Banking and Trust
06.2012 - 10.2020Read More
Teller, Teller Supervisor, Call Center Representative, Teller
CP Federal Credit Union
08.1997 - 01.2012Read More
Receptionist, Executive Secretary
Hospice Family Care
08.1996 - 06.1997Read More
Receptionist, Secretary
Laundryman of Arizona
11.1994 - 08.1996Read More
Jackson High School
High School Diploma
Read More