Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Dawn Erno

Dawn Erno

Farmington,MN

Summary

Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

26
26
years of professional experience
3
3
years of post-secondary education
1
1
Certificate

Work History

Lead

Compass Group
Farmington, MN
08.2015 - Current
  • 252-2501(651, Cook/Server, ServeSafe Certified, inventory, ordering product and supplies, cashier, customer service.
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Held weekly team meetings to inform team members on company news and updates.

Customer service

Frontier Communications
Burnsville, MN
06.2001 - 04.2006
  • For repair calls
  • Billing, long distance problems
  • Sales
  • Responded to customer calls and emails to answer questions about products and services.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.

Various Assignments

Tempforce Staffing
Burnsville, MN
01.1999 - 01.2001
  • Industrial, clerical, data entry, receptionist
  • Mailroom, accounting, customer service
  • Various positions depending on assignment.
  • Learned and adapted quickly to new technology and software applications.
  • Provided professional services and support in a dynamic work environment.
  • Identified issues, analyzed information and provided solutions to problems.

Shipping and Receiving Manager

Charthouse International Training Corporation
Burnsville, MN
07.1997 - 04.1999
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Pulled, verified, and packaged items for shipment.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Determined most cost-effective procedures and routes for shipments.

Education

High School Diploma -

Apple Valley Senior High School
Apple Valley, MN
09.1988 - 06.1991

Skills

Teamwork skills/Organization/Critical thinking/Time management/Effectiveundefined

Certification

Servesafe

Timeline

Lead

Compass Group
08.2015 - Current

Customer service

Frontier Communications
06.2001 - 04.2006

Various Assignments

Tempforce Staffing
01.1999 - 01.2001

Shipping and Receiving Manager

Charthouse International Training Corporation
07.1997 - 04.1999

High School Diploma -

Apple Valley Senior High School
09.1988 - 06.1991

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Dawn Erno