Dawn Estes
Lakewood,CA
Summary
Experienced case manager with a strong background in care coordination, patient assessment, and caseload management. Skilled in crisis intervention, care planning, and effective communication to support individualized services and improve client outcomes. Results-oriented human services professional with experience in case management, counseling, and program operations. Known for building trust, coordinating assessments, and managing complex caseloads with attention to detail. Brings strong communication and collaboration skills to multidisciplinary teams and case conferences. Compassionate and adaptable professional with a background in substance use counseling, housing support, and case management. Strong in active listening, relationship building, and treatment planning. Focused on delivering timely support, clear documentation, and practical care solutions that improve stability and recovery.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Case Manager
Western Pacific Medical Clinic
Fullerton, California
09.2018 - Current
- Oversaw diverse patient caseloads, ensuring timely and effective care delivery.
- Coordinated patient assessments and crafted individualized care plans to achieve optimal health outcomes.
- Facilitated communication among multidisciplinary teams to enhance patient care strategies.
- Informed patients about treatment options and available resources to facilitate informed decision-making.
- Participated in case conferences to align treatment goals and improve patient support.
- Assessed patient needs and maintained accurate care coordination records to ensure comprehensive support.
Counselor/Graveyard Staff
Southern California Alcohol and Drug Programs
Costa Mesa, California
08.2014 - 08.2018
- Delivered individualized counseling to clients in alcohol and drug treatment programs, enhancing their recovery journey.
- Offered compassionate emotional support to clients navigating challenging recovery phases, fostering resilience.
- Developed trusting relationships with clients to foster a safe therapeutic environment.
- Led engaging group therapy sessions to encourage open dialogue and peer support.
- Utilized evidence-based techniques to facilitate discussions and promote recovery goals.
- Ensured clear communication with clients regarding treatment plans, promoting understanding and adherence.
- Actively listened to client concerns, providing feedback and guidance.
Program Manager
Shelter Plus Care
Downey, California
02.2008 - 07.2014
- Managed shelter plus care program operations for housing stability and client support.
- Coordinated tenant eligibility reviews, intake files, and referral documentation.
- Oversaw lease compliance, rent assistance processing, and landlord communication.
- Monitored case management plans and housing placement follow-up.
- Prepared program reports, records, and compliance documentation for review.
- Conducted home visits to assess client needs and provide support.
Education
Chemical Dependency
East Los Angeles College
Monterey Park, CA06-1998
Skills
- Care coordination
- Case documentation
- Patient assessment
- Care planning
- Resource referral
- Caseload management
- Treatment planning
- Program compliance
- Crisis intervention
- Effective communication
- Critical thinking
- Active listening
- Relationship building
- Conflict resolution
- Problem-solving
Certification
- Certified Addiction Specialist
- CPR Certified
Timeline
Case Manager
Western Pacific Medical Clinic
09.2018 - Current
Counselor/Graveyard Staff
Southern California Alcohol and Drug Programs
08.2014 - 08.2018
Program Manager
Shelter Plus Care
02.2008 - 07.2014
Chemical Dependency
East Los Angeles College